Group Aftersales Manager Jobs In Dubai UAE | Al Futtaim

Found in: Whatjobs AE C2 - 1 week ago

dubai, United Arab Emirates Al Futtaim Full time
Group Aftersales Manager Jobs In Dubai UAE | Al Futtaim

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Responsibilities:
  • Support the creation of a common framework and integrated approach towards developing the mid-term plan.
  • To implement parts and labour pricing strategy to ensure revenue and profitability is maintained and to ensure customer ownership costs are reasonable and competitive in the market.
  • In collaboration with the local MDs/CEOs and Heads of Afterales to maximise the revenue potential from aftersales operations to meet the revenue and margin performance objectives
  • Monitor and evaluate dispersion management through periodical performance review.
  • Standardize Al-Futtaim Aftersales process and standards, including brand-specific requirements across the aftersales network. Drive business process improvement initiatives by assessing the respective current state (Processes, Gaps and systems) and developing tailored target states based on maturity and business performance
  • Develop action plans aiming to offer the ‘Best-in-class’ customer experience.
  • Create, enhance & implement a Customer Retention framework across the network and increase aftersales Customer Retention.
  • Implement programs to improve operational efficiency by assessing the respective current state for processes and system
Requirements:
  • Successful candidates generally have 7-9 years in Automotive Aftersales department with 2-3 years in an Aftersales Manager position.
  • Experience in optimization of Automotive Services.
  • Ideally has GCC experience working with premium automotive brands.
  • Experience in using methodologies for developing innovation including but not limited to Six Sigma, Agile & Design Thinking
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