Analyst RRMC

Key Accountabilities :

• Identify demand, opportunities & gaps, forecast risks, and develop effective mitigation plans for compliance and RRMC based on business trends and demand patterns.
• Drive RRMC enhancement for compliance with TDRA mandate, simplify processes and customer experience, and reduce rejection rate. This include raising system enhancement to increase the automation on RRMC processes with a goal of increasing efficiency and reducing cost. 
• Drive RRMC enhancement to TDRA reports automation, extraction and defining logics that meets TDRA demand and submission timeline. 
• Work with the relevant departments to plan, coordinate, execute and deliver demand and change requests.
• Monitor compliance to the RRMC policy and ensure full compliance is met or is planned for. 
• Support, review and approve RRMC training and communication as part of MNMI and RRMC.
• Follow-up with IT, Require Management & Launch Management for troubleshooting demand related issues within agreed SLAs. 
• Supporting customer experience with customer journeys and new enhancements from an RRMC and compliance standpoint
• Initiate customer communication related to RRMC and align with customer experience and brand and communications teams.

Qualifications:

• Bachelor of higher Degree in Business / Telecommunications or relevant discipline.

Experience

• Minimum 7 years’ in TELCOM Operations/ Big Data
• Minimum 3 years’ Analyst experience.
• Advanced programing skills (SQL, Python, Power BI, Micro strategy).
• Good understanding of Telecommunication services & Mobile products.
• Good understanding of Telecommunication RRMC policy.
• Good understanding of different du systems (CRM/BSCS)

Skills

• Excellent written and verbal communication skills
• Self-Motivated in working the task at the given time.
• Good understanding of du different enterprise mobile products 
• Good understanding of du processes and policies 
• Negotiation skills
• Analytical skills 
• Time management
• Project management skills
• Solid organizational skills including attention to detail and multitasking skills.