Quality Officer

1 month ago

dubai, United Arab Emirates Metropolitan Group Full time
Company Overview: Established in 2008, The Metropolitan Group is a distinguished company that has been dedicated to providing exceptional property-related services and support to clients in both local and international markets. As a prominent leader in the UAE real estate sector, our flagship entity, Metropolitan Premium Properties, is acclaimed as one of Dubai’s premier real estate agencies. We hold the prestigious accreditation as a broker for licensed developers in Dubai, Abu Dhabi, and Ras Al Khaimah, and have consistently earned accolades for our remarkable sales achievements from prominent UAE real estate developers such as EMAAR, Dubai Properties, MERAAS, DAMAC, ALDAR and many others. Job Overview: As a Quality Officer, you will join the Quality Assurance Unit team, which is responsible for ensuring the highest standards of customer service and compliance with company policies and procedures during sales calls. You will report to the QA team leader. Your role will involve listening to calls made by sales agents or telesales operators to prospective clients, providing feedback to improve performance, and ensuring adherence to quality standards. Key Responsibilities:
Call Monitoring: Listen to recorded sales calls made by real estate sales agents and telesales operators to evaluate the quality of interactions with clients. Complete the Call Evaluation Form (EF) and submit it through the system. Meet daily and monthly targets for the number of EFs completed and maintain a minimum level of errors. Quality Assessment: Evaluate the effectiveness of sales techniques, communication skills, and adherence to company guidelines during calls. Compliance Verification: Ensure that sales agents adhere to legal and ethical guidelines, as well as company policies, in their interactions with clients. Provide necessary feedback for improvement. Quality Assurance Initiatives: Collaborate with management to develop and implement quality assurance initiatives aimed at enhancing customer service and sales effectiveness.
What we’re looking for:
Previous experience in telesales, customer service, or quality assurance is preferred. Excellent listening and communication skills are required. Assiduity and accuracy are essential qualities for the role. Strong attention to detail and analytical skills are necessary for evaluating call performance. Ability to work independently and collaboratively in a fast-paced environment, with a commitment to meeting deadlines and maintaining quality standards.
What We Can Offer:
Working visa and Emirates ID. Competitive pays, benefits, and bonuses. Dynamic and collaborative working culture. Access to training and development programs to enhance your skills and advance your career. Comprehensive work residency and medical insurance coverage.
Join Metropolitan Premium Properties:
TOP-3 Best Workplace 2024 in the UAE. Accredited as a GREAT PLACE TO WORK in the UAE for 3 years in a row. Leading company in the UAE market with 15 years of experience. Top-selling broker with all major UAE developers. Recipient of the International Property Awards 2022 for “Best Real Estate Agency Marketing.” Awarded with the Feefo Platinum Service Award 2024 for delivering exceptional customer service in the real estate industry.
Hiring Flow: If you believe that this role aligns with your career goals, kindly submit your CV in English. The hiring process involves the following steps:
Recruiter Interview: A chance for us to get to know each other better. Challenge Completion: A task to assess mutual compatibility. Hiring Manager Interview: An opportunity to meet key team members and delve into job details.
We look forward to welcoming talented individuals to contribute to Metropolitan success stories.#J-18808-Ljbffr

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