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Tech Support
3 weeks ago
About Hexnode
Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. We are looking for Technical Support Engineers with previous experience in handling International clients over Voice, Email and Chat platforms.
What we appreciate
:
Ability to create a good level of rapport with the customers by replying to their queries in a timely fashion.
Understanding client needs and helping them choose the pricing plans as per their requirements
In-depth understanding of the product and its position in the industry
Strong verbal and written English skills
Experience in a Customer Support environment
Minimum 2 years of Experience in Email/Chat Support
Research-oriented and Process-Oriented Apply for this job
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