Remote Banker

Role      : Remote Banker
Location: Abu Dhabi                      
Role Purpose:

Delivering quality teller Functions and excellent Customer experience level via accurate and efficient processing and projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

• Processing of teller Service transactions such as cash deposits & cash withdrawals, cheque withdrawals, and accounts transfer. in line with operational policies & procedures via ITM Machine.
• Deliver customer experience.
• Handling additional Task/ assignment.
• Reporting Machine/Applications errors and Cash disputes.
• Checking ITM balance & available denominations.
• Ensure effective productivity (Availability, Number of transactions, avoid operational loss).
• Handle inbound calls according to procedures, guidelines, and schedules set by organization.
• Escalate customer queries and dispute as necessary.
• Explain ITM services and answer all the customers questions related to ITM services.
• Polite and courteous when dealing with customers all the time.
• Tasks to be performed as per defined format.
• Meet or exceed the daily, weekly, and monthly targets set by the Management.
• Proactively cross sell the various bank products to customers or caller that qualify.
• Adherence to all ADIB policies, ADIB code of ethics and customer protection regulation.

Job Conditions:

•  Required to work on shifts.
• Required to work extra hours when needed (During Peak hours /Days).
• On going self-development and enhance competence.
   

Specialist Skills / Technical Knowledge Required for this role:

• General knowledge of ADIB's Institutional & Retail Banking products & services.
• Knowledge of ADIB's Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Good Knowledge of Anit Money laundering regulations issued by UAE Central Bank and other Regulatory advisors.
• General awareness of competitors in the local market.
• Good knowledge of Cross Selling skills.
• Good personal, audio Video communication skills.
• Team player.
• Taking ownership and having a good judgement for problem handling.