Customer Representative
4 weeks ago
AED
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July 2024 About UsFurry Travel is part of The Furry Company, offering Pet Taxi, Pet Relocations, and Pet Grooming services in Dubai. Our Travel branch provides transportation services to ensure pets travel safely and comfortably, whether domestically within the country or internationally around the world.The RoleAs our Dispatcher & Customer Representative, you'll be the link between our clients and drivers, ensuring smooth transportation. Your precise handling of ride requests, coordination with our fleet, and management of each booking will be essential to our daily operations.What You'll DoReceive and process booking requests for our pet taxi and pet grooming services via WhatsApp or calls, collecting all necessary details.Inform clients about costs and promptly handle booking confirmations with accuracy.Use our CRM to create and manage customer profiles, ensuring all data (personal details, payment information, and ride specifics) is up-to-date and accurate.Generate and send invoices and payment links to clients, and follow up on pending payments to secure booking confirmations.Serve as the main communication hub for our drivers, providing them with complete details for each booking to ensure smooth service.Compile, optimise, and distribute daily schedules and routes for our driver fleet to ensure efficient operations.What You'll NeedProven experience in customer service, dispatch, or a similar roleExceptional verbal and written communication skillsStrong attention to detail and organized task managementProficiency in using CRM systems and other relevant softwareAbility to work under pressure and multitask across various bookings and coordination effortsPositive attitude, customer-first mindset, and problem-solving skillsWhat We OfferCompensation package based on experienceCompany culture that recognises hard work and offers opportunities for financial and career growthVisa sponsorship and healthcare for one personWork in a pet-friendly environmentBe part of a rapidly growing and innovative company in the pet care industryJoin a dedicated team passionate about pet welfare and exceptional serviceAt Furry Travel, we are passionate about our mission, and we hope you are too If you have the necessary skills and a love for pets, then apply today through this page
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