Accountant

Europe Coordinator, IT Operations and Service Desk
The Organization
The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) delivers research-based solutions that harness agricultural biodiversity and sustainably transform food systems to improve people s Alliance solutions address the global crises of malnutrition, climate change, biodiversity loss, and environmental
With novel partnerships, the Alliance generates evidence and mainstreams innovations to transform food systems and landscapes so that they sustain the planet, drive prosperity, and nourish people in a climate
The Alliance is part of CGIAR, a global research partnership for a food-secure
About the position
Based at Alliance Headquarters in Rome, Italy, and under the supervision
of the IT Operations and Service Desk Manager, the IT Operations and Service Desk Europe Coordinator will be working within
the
IT Operations and Service Desk (ITOSD) Unit in the Technology Integration Department and will coordinate
local and regional IT related operations for the Alliance Offices in Europe
. The Europe Coordinator will also support the alignment of the ITOSD services
Responsibilities
The specific tasks of the position include the following:
Apply standard IT Operations and Service Desk operating procedures
Support redaction/review of documentation for clients as well as for internal procedure
Ensure local resolution of requests for support by prioritizing and assigning call to local ITOSD staff (SLAA)
Provide support to regional offices staff with remote assistance tools where applicable
Ensure consistency and accuracy of the user object in the Active Directory and Exchange services including creating and maintaining user accounts, e-mails, local distribution lists, and security for local and regional users
Provide and coordinate IT support to guests, to meetings and conferences, with an outlook for improvement based on new technologies, modalities, and requirements
Clone/Install/Configure/Maintain/Troubleshoot client hardware/software and follow procedures to
maintain end-point best performances
Coordinate the Europe Region hardware/software lifecycle, from inventory review to replacement execution and forecast
Maintain inventory information, asset operativity, and customer satisfaction up to standards and in accordance with the Technology Integration Service Level Agreement
Liaise with relevant Europe Hub Logistics and Procurement offices to support the Hardware lifecycle management
Supervise Technicians working within the
IT Operations and Service Desk Unit in
Europe
Play an active role during global ITOSD meetings by providing feedback, identifying solutions towards ITOSD services continuous improvement
Support ITOSD and/or Technology Integration working groups
Coordinate the induction process for newly hired staff acting as a point of reference for incidents and service requests
Provide the necessary end-user training in software and systems, to ensure an effective work environment
Inform the ITOSD Manager and/or the Technology Integration Leadership of issues affecting delivery of service
Provide suggestions for the revision of policies or for improvements to the Unit s services
Liaise with external technical support and suppliers where applicable
Manage or contribute to specific innovation projects as per global Technology Integration Strategy
Perform any other related tasks as required and assigned
Requirements
Bachelor s degree in Information Technology or related fields
Sound knowledge of computer information systems including operating systems, hardware, applications software packages and other office technology equipment
Strong client orientation and service approach
Well-developed skills in personal organization, priority setting and problem solving
Strong communication and interpersonal skills, including the ability to work effectively with other national and cultural backgrounds
Flexibility and adaptability to work under tight deadlines
Excellent command of the English language, both written and spoken
Previous relevant work experience
, preferably in an international organization
Ability to work with a high degree of independence within assigned areas
ITIL certification
Relevant technical certifications
Terms of employment
This is a locally recruited All benefits are denominated and paid in The salary is level 7, in a scale of 14 levels, with level 14 being the The salary range starts from Euro 42,690 per The remuneration package includes a competitive salary, leave provisions, medical and life insurance, and non-contributory retirement The contract will be for a period of 2 years, subject to a probationary period of 6 months, and is renewable based on performance and availability of Please note this position is only open to citizens and residents of the European
Applications
Please apply online through the website no later than
26 February
2023
, attaching a letter of application with names and email addresses of at least three referees, and a curriculum vitae, both in Please note that only shortlisted candidates will be
Closing date for applications: 26 February 2023
We invite you to learn more about us at:
Please visit our careers page at:
careers
Europe Coordinator, IT Operations and Service Desk
The Organization
The Alliance of Bioversity International and the International Center for Tropical Agriculture (CIAT) delivers research-based solutions that harness agricultural biodiversity and sustainably transform food systems to improve people s Alliance solutions address the global crises of malnutrition, climate change, biodiversity loss, and environmental
With novel partnerships, the Alliance generates evidence and mainstreams innovations to transform food systems and landscapes so that they sustain the planet, drive prosperity, and nourish people in a climate
The Alliance is part of CGIAR, a global research partnership for a food-secure
About the position
Based at Alliance Headquarters in Rome, Italy, and under the supervision
of the IT Operations and Service Desk Manager, the IT Operations and Service Desk Europe Coordinator will be working within
the
IT Operations and Service Desk (ITOSD) Unit in the Technology Integration Department and will coordinate
local and regional IT related operations for the Alliance Offices in Europe
. The Europe Coordinator will also support the alignment of the ITOSD services
Responsibilities
The specific tasks of the position include the following:
Apply standard IT Operations and Service Desk operating procedures
Support redaction/review of documentation for clients as well as for internal procedure
Ensure local resolution of requests for support by prioritizing and assigning call to local ITOSD staff (SLAA)
Provide support to regional offices staff with remote assistance tools where applicable
Ensure consistency and accuracy of the user object in the Active Directory and Exchange services including creating and maintaining user accounts, e-mails, local distribution lists, and security for local and regional users
Provide and coordinate IT support to guests, to meetings and conferences, with an outlook for improvement based on new technologies, modalities, and requirements
Clone/Install/Configure/Maintain/Troubleshoot client hardware/software and follow procedures to
maintain end-point best performances
Coordinate the Europe Region hardware/software lifecycle, from inventory review to replacement execution and forecast
Maintain inventory information, asset operativity, and customer satisfaction up to standards and in accordance with the Technology Integration Service Level Agreement
Liaise with relevant Europe Hub Logistics and Procurement offices to support the Hardware lifecycle management
Supervise Technicians working within the
IT Operations and Service Desk Unit in
Europe
Play an active role during global ITOSD meetings by providing feedback, identifying solutions towards ITOSD services continuous improvement
Support ITOSD and/or Technology Integration working groups
Coordinate the induction process for newly hired staff acting as a point of reference for incidents and service requests
Provide the necessary end-user training in software and systems, to ensure an effective work environment
Inform the ITOSD Manager and/or the Technology Integration Leadership of issues affecting delivery of service
Provide suggestions for the revision of policies or for improvements to the Unit s services
Liaise with external technical support and suppliers where applicable
Manage or contribute to specific innovation projects as per global Technology Integration Strategy
Perform any other related tasks as required and assigned
Requirements
Essential requirements
Bachelor s degree in Information Technology or related fields
Sound knowledge of computer information systems including operating systems, hardware, applications software packages and other office technology equipment
Strong client orientation and service approach
Well-developed skills in personal organization, priority setting and problem solving
Strong communication and interpersonal skills, including the ability to work effectively with other national and cultural backgrounds
Flexibility and adaptability to work under tight deadlines
Excellent command of the English language, both written and spoken
Previous relevant work experience
, preferably in an international organization
Ability to work with a high degree of independence within assigned areas
Desirable requirements
ITIL certification
Relevant technical certifications
Benefits
Terms of employment
This is a locally recruited All benefits are denominated and paid in The salary is level 7, in a scale of 14 levels, with level 14 being the The salary range starts from Euro 42,690 per The remuneration package includes a competitive salary, leave provisions, medical and life insurance, and non-contributory retirement The contract will be for a period of 2 years, subject to a probationary period of 6 months, and is renewable based on performance and availability of Please note this position is only open to citizens and residents of the European
Applications
Please apply online through the website no later than
26 February
2023
, attaching a letter of application with names and email addresses of at least three referees, and a curriculum vitae, both in Please note that only shortlisted candidates will be
Closing date for applications: 26 February 2023
We invite you to learn more about us at:
Please visit our careers page at:
careers
Essential requirements Bachelor s degree in Information Technology or related fields Sound knowledge of computer information systems including operating systems, hardware, applications software packages and other office technology equipment Strong client orientation and service approach Well-developed skills in personal organization, priority setting and problem solving Strong communication and interpersonal skills, including the ability to work effectively with other national and cultural backgrounds Flexibility and adaptability to work under tight deadlines Excellent command of the English language, both written and spoken Previous relevant work experience, preferably in an international organization Ability to work with a high degree of independence within assigned areas Desirable requirements ITIL certification Relevant technical certifications
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