APMEA HUB IT Service Delivery Manager

4 weeks ago

dubai, United Arab Emirates Hitachi Vantara Corporation Full time

Description

General Information :

As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories. Youare providing the interface to the business, consulting with the Hub BU leads, IT stakeholders and application owners within the business on IT-related topics. This position is a stakeholder facing role and requires management of expectations within thebusiness. AsHubIT Service Delivery Manageryouleada multi-national team of lower-level managers and/or IT Specialists, providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region, possibly manage hosted IT resources and support global IT projects in respect of regionalimplementation. Act as an ITBusiness Partner for the related geographical management or for the appropriateregional management.

Your Responsibilities:

  • Leada multi-national team of lower-level managers or a local/multi-country team ofIT Specialists, providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region, eventually manage hosted IT resources and support global IT projects in respect of Hub/regionalimplementation

  • Together with the Hubs, implementthe global standard IT operating model, overseeService and Project Delivery, and ensure thatthe business voice is an integral part of the PGIT operating model

  • Accountable for development and managementof an organizational entity for delivering ITservices, solutions, and activitiesin the Hub region

  • Accountable for end to end IT service delivery including onsite services and IT/OT Cybersecurity operational management at the sites.

  • Aggregate demands for new and improved ITInfrastructure services required by the businessand ensure overall business satisfaction withexisting Infrastructure services

  • Collaborates with the Business Unit ITManagement,IT stakeholder and 3rd Party IS Suppliers and across Hubs

  • Is accountable for theassigned Business Unit scope towardsHitachi Energy Business andfunctions. Ensuring that delivery of business processes/projectssupporting IS systems/projects is aligned toBusiness andfunctions needs, resulting in improved efficiency,effectiveness, quality and/or operational functionality.

  • Prioritizes tasks and responsibilities to manage regional and local requirements and escalations seamlesslyaccordingly to the global targets and strategy. EnsuresVision and Mission alignment of the operational tactic.

  • Leads and works with distributed teams and processes anddriving them towards high levels of operational excellence.

  • Works with local knowledge of countries, regulations andable to bridge the gap or escalate when needed.

  • Responsible for compliance of IT services to local law, Locallicense compliance & local IT controls compliance.Responsible for local IT budget in the country

  • Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.

  • Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background :

  • Bachelor’s Degree (preferablyEngineeringorComputerScience) and 10+ Years experience in IT Delivery management Role across regional geographies.

  • Leadership skills, Stakeholder Management, Analyticalskills / Dataanalytics.

  • Learningagility

  • Proficiency in both spoken & written English language is required.

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