Duty Manager Jobs In Dubai UAE 2023 | Majid Al Futtaim
2 months ago
The purpose of this position is to deputize the Operations Control Centre Senior Duty Manager of the Keolis-MHI Dubai Metro/.Job Responsibilities:
Overall supervision and coordination of train services.Ensure on shift, the safe operation of the railway in accordance with current legislation, policies, standards, procedures and work instructions.Oversee shift operations, including all control room and operational functions to ensure the train service operates to timetable and is properly regulated to provide the customers with a safe and efficient service.Utilize the resources of all operational staff whilst on shift.Monitor, report and act on issues affecting operational performance.Ensure incidents and delays are dealt with safely, efficiently and with minimum disruption.Ensure that staff and customers are kept fully informed of any operational incidents or associated service variation affecting customer service by monitoring and directing performance of Information Security Controllers.Ensure Keolis-MHI Dubai Metro Key Performance Indicators are at the forefront of the Duty Manager’s decision making at all times.Ensure Permit to Work arrangements are checked and attend engineering planning meetings subject to operational demands.Act as the central coordinator for any incident, service disruption or system failure.Maintain and foster good working relationship with Keolis-MHI, RTA, DURL other transport and regulatory bodies.Maintain and foster good working relationships with staff in a variety of disciplines throughout Keolis-MHI Dubai Metro, resolving potentially conflicting issues and proactively leading solutions to issues.Identify and recognize good and poor performance.Make sure that only competent staff carry out work which has a safety dimension, unless staff are working under competent supervision.Direct supervision of control room staff; Train Controller, Depot Controller, Engineering Controller, Information and Security Controller as necessary for train operations.Direct supervision of control room staff; Train Controller, Depot Controller, Engineering Controller, Information and Security Controller as necessary for train operations.Ensure effective coordination with maintenance staff via Engineering Controller in the event of failures, incidents and emergencies.Take control and ensure prompt response tactics are performed in accordance with work instructions and procedures.Notify the Operations Manager of any incident/emergency situations that require the activation of incident control.Perform shift and emergency duties when required.Conduct ‘shift by shift’ reviews of service delivery performance and prepare reports and provide data for the Operations Manager and Operations Director on related information.Ensure that end shift reports are collated, checked and submitted to the Operations Manager and concerned parties.Perform and carry out other duties as instructed/directed by the Operations Manager.
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