Head, Process Re-Engineering, Middle East

2 months ago

abu dhabi, United Arab Emirates Standard Chartered Bank - UAE Full time
Head, Process Re-Engineering, Middle East Job DescriptionThe Job Holder plays a very important role in introducing enhancements to current processes across CB Middle East, guided by the Group and local Re-engineering & NPS agenda.1. Improve customer and frontline experience2. Standardize/ simplify processes, without compromising service & risk3. Support automation & application upgrade projectsThe Job Holder should ensure migration of best practices.Key Roles & Responsibilities* In consultation with Head of Service Delivery Middle East, identity areas for improvement and standardization that will deliver material benefits to the country businesses.* Work with in-country Service Quality, Customer Care Unit, Operational Risk and Support teams for successful completion of all Process Re-engineering initiatives.* To strive for continuous improvement aimed at bettering customer & frontline experience.* Support Products, Operations, Credit, Operational Risk and Segments, on a day-to-day basis and on Project basis, in areas of process changes, improvements and in new product launches. Execute these identified initiatives using approved project methodologies and templates for process improvements.* Conceptualize & design processes, identify key risks, and suggest controls and issue service oriented operating guidelines to all stakeholders, with their buy-in.* Assist in creating business requirement documents, coordinate with various users for User Acceptance Testing for all CB system fixes pertaining to host and sub systems.* Partner with process owners in conducting initial training.* The job holder must ensure he/ she is fully aware of all the policies, regulations and procedures issued in relation to money laundering prevention and Sanctions. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Ensure strict compliance
Qualifications & Skills* Awareness and understanding of business policies, processes and local regulations is an essential ingredient.* Sound knowledge in process design and risk management principles.* Sound knowledge in various banking products (CB), and functioning of Channels and segments.* Strong leadership qualities, excellent interpersonal skills and multicultural awareness and sensitivity* Self-starter, resourceful, ability to multi-task, adaptable, flexible and change agent
About The Company Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group's business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.#J-18808-Ljbffr

  • Head, Process Re-Engineering, Middle East

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Standard Chartered Bank - UAE Full time

    Head, Process Re-Engineering, Middle East Job DescriptionThe Job Holder plays a very important role in introducing enhancements to current processes across CB Middle East, guided by the Group and local Re-engineering & NPS agenda.Improve customer and frontline experienceStandardize/ simplify processes, without compromising service & riskSupport automation &...

  • Senior Manager, Process Re-engineering, Middle East

    2 months ago

    abu dhabi, United Arab Emirates Standard Chartered Bank - UAE Full time

    Senior Manager, Process Re-engineering, Middle East Job DescriptionThe Job Holder plays a very important role in introducing enhancements to current processes across CB Middle East, guided by the Group and local Re-engineering & NPS agenda.1. Improve customer and frontline experience2. Standardize/ simplify processes, without compromising service & risk3....

  • Senior Manager, Process Re-engineering, Middle East

    4 weeks ago

    abu dhabi, United Arab Emirates Standard Chartered Bank - UAE Full time

    Senior Manager, Process Re-engineering, Middle East Job DescriptionThe Job Holder plays a very important role in introducing enhancements to current processes across CB Middle East, guided by the Group and local Re-engineering & NPS agenda.1. Improve customer and frontline experience2. Standardize/ simplify processes, without compromising service & risk3....

  • Process EngineerLead Process Engineer

    2 months ago

    Abu Dhabi, United Arab Emirates Sofomation Full time

    Roles & ResponsibilitiesOpportunity in Middle East – Process Engineer Head - Petrochemical PlantWe are seeking a highly skilled and experienced Head Process Engineer to lead our process engineering team in a dynamic petrochemical plant environment. The successful candidate will play a key role in optimizing plant processes, ensuring compliance with safety...

  • Process EngineerLead Process Engineer

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sofomation Full time

    Roles & ResponsibilitiesOpportunity in Middle East – Process Engineer Head Petrochemical PlantWe are seeking a highly skilled and experienced Head Process Engineer to lead our process engineering team in a dynamic petrochemical plant environment. The successful candidate will play a key role in optimizing plant processes, ensuring compliance with safety...

  • Stakeholder Engineer | WSP in the Middle East Abu Dhabi

    1 month ago

    abu dhabi, United Arab Emirates WSP in the Middle East Full time

    Stakeholder Engineer | WSP in the Middle East Abu DhabiWSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and...

  • Stakeholder Engineer | WSP in the Middle East Abu Dhabi

    4 weeks ago

    abu dhabi, United Arab Emirates WSP in the Middle East Full time

    Stakeholder Engineer | WSP in the Middle East Abu DhabiWSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and...

  • BIM Architect | Bilfinger Middle East Abu Dhabi

    1 month ago

    abu dhabi, United Arab Emirates Bilfinger Middle East Full time

    BIM Architect | Bilfinger Middle East Abu DhabiBilfinger is an international industrial services provider. The aim of the Group’s activities is to increase the efficiency and sustainability of customers in the process industry and to establish itself as the number one partner in the market for this purpose. Bilfinger’s comprehensive portfolio covers the...

  • BIM Architect | Bilfinger Middle East Abu Dhabi

    4 weeks ago

    abu dhabi, United Arab Emirates Bilfinger Middle East Full time

    BIM Architect | Bilfinger Middle East Abu DhabiBilfinger is an international industrial services provider. The aim of the Group’s activities is to increase the efficiency and sustainability of customers in the process industry and to establish itself as the number one partner in the market for this purpose. Bilfinger’s comprehensive portfolio covers the...

  • Process EngineerLead Process Engineer

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sofomation Full time

    Roles & ResponsibilitiesOpportunity in Middle East – Process Engineer Head - Petrochemical PlantWe are seeking a highly skilled and experienced Head Process Engineer to lead our process engineering team in a dynamic petrochemical plant environment. The successful candidate will play a key role in optimizing plant processes, ensuring compliance with safety...

  • Western Head of Design Department

    2 months ago

    abu dhabi, United Arab Emirates BAC Middle East Full time

    On behalf of our client, the engineering office of a prominent local Sheikh office in Abu Dhabi, we are recruiting the Head of the Design Dept.The projects will be Design and Build, of various Buildings projects in Abu Dhabi.The successful candidate must be an European Architect with at least 10 years experience on design and build projects with at least 4...

  • Western Head of Design Department

    4 weeks ago

    abu dhabi, United Arab Emirates BAC Middle East Full time

    On behalf of our client, the engineering office of a prominent local Sheikh office in Abu Dhabi, we are recruiting the Head of the Design Dept.The projects will be Design and Build, of various Buildings projects in Abu Dhabi.The successful candidate must be an European Architect with at least 10 years experience on design and build projects with at least 4...

  • Western Head of Design Department

    2 weeks ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates BAC Middle East Full time

    On behalf of our client, the engineering office of a prominent local Sheikh office in Abu Dhabi, we are recruiting the Head of the Design Dept.The projects will be Design and Build, of various Buildings projects in Abu Dhabi. The successful candidate must be an European Architect with at least 10 years experience on design and build projects with at least...

  • Principal | WSP in the Middle East Abu Dhabi

    1 month ago

    abu dhabi, United Arab Emirates WSP in the Middle East Full time

    Principal | WSP in the Middle East Abu DhabiWSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental...

  • Principal | WSP in the Middle East Abu Dhabi

    4 weeks ago

    abu dhabi, United Arab Emirates WSP in the Middle East Full time

    Principal | WSP in the Middle East Abu DhabiWSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental...

  • Commercial Manager | WSP in the Middle East Abu Dhabi

    1 month ago

    abu dhabi, United Arab Emirates WSP in the Middle East Full time

    Commercial Manager | WSP in the Middle East Abu DhabiWSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and...

  • Commercial Manager | WSP in the Middle East Abu Dhabi

    4 weeks ago

    abu dhabi, United Arab Emirates WSP in the Middle East Full time

    Commercial Manager | WSP in the Middle East Abu DhabiWSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and...

  • Principal Mechanical Engineer | WSP in the Middle East Abu Dhabi

    1 month ago

    abu dhabi, United Arab Emirates WSP in the Middle East Full time

    Principal Mechanical Engineer | WSP in the Middle East Abu DhabiWSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners,...

  • Principal Mechanical Engineer | WSP in the Middle East Abu Dhabi

    4 weeks ago

    abu dhabi, United Arab Emirates WSP in the Middle East Full time

    Principal Mechanical Engineer | WSP in the Middle East Abu DhabiWSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners,...

  • Strategic Planner | WSP in the Middle East Abu Dhabi

    1 month ago

    abu dhabi, United Arab Emirates WSP in the Middle East Full time

    Strategic Planner | WSP in the Middle East Abu DhabiWSP is one of the world’s leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and...