Operations Manager

4 weeks ago


dubai, United Arab Emirates Makeen Technical Services Full time
Makeen Technical Services (MTS) has been a pioneer in delivering tailored building maintenance services and facilities management solutions throughout the UAE since 2005. As a leading Facilities Management company, Makeen Technical Services caters to both the commercial and residential sectors, including government entities. MTS delivers comprehensive, high-quality, cost-effective, and fully integrated solutions that optimize lifecycles of building assets. MTS brings you comprehensive support that spans ground operations, outsourcing, property upgradation, CAFM integration, energy management, and a full spectrum of facilities services. The operations are powered by a customized CAFM system, leveraging the latest AI-driven technology for managing and tracking maintenance requests.Job DescriptionResponsible for overseeing and enhancing the operational aspects of Makeen Technical Services, ensuring optimal performance, compliance, and efficiency across all technical teams and projects.Comprehensive understanding of facilities management, client relations, and team leadership.MaintenanceManage and oversee the work of technical teams, ensure Zero Jobless Rate at any point in time.Maintain the inventory of equipment/tools, materials, and spares.Prepare and execute PPM/RM/CM tasks.Provide management and clients with periodic reports in compliance with the contracts.Monitor the daily allocation of staff to different sites and contracts.Control and monitor the staff transfer, welfare, and safety at the site.Training of staff and adopting the best practice as per the prevailing market standardExternal Business DevelopmentAttending client meetings and understand the project’s scope of works, payment terms, etc.Surveying, preparing estimate and proposals for tendering/biddings.Arrange for the project mobilization, staffing and fleets, etc.Manage additional profitable new contracts and variation work from within the existing contracts in line with the agreed targets.Workforce RecruitmentAssisting in the selection of employees.Recommend internal promotions and performance appraisals from time to time.Recommend the salary bands based on market trends.Finance and ProcurementPeriodic analysis of actual expenses incurred on projects and contracts.Track LPO’s, Invoices and Payables.Define purchasing recommendations that support business goals.Negotiate pricing, terms and conditions of sale and warranties of goods and products with key suppliers and vendors.Negotiate pricing, terms, and conditions of contracts with contractors and/or service providers.Direct and manage sourcing strategies from beginning to end.Monitor vendor, service provider, outsourcer, and/or contractor performance to ensure quality of service.Establish and maintain regular written and in-person communication with clients and customers.Ensure the optimum usage of fleets to avoid idle times.QualificationsBachelor’s degree in mechanical, Electrical or Civil engineering.Additional InformationSkills & Professional Requirements:Strong leadership and team management skills.In-depth knowledge of facilities management operations.Proficient in financial management, including budgeting and cost control.Excellent negotiation skills with suppliers and contractors.Capable of multitasking and managing multiple projects simultaneously.Proficient in written and verbal communication.Experience Requirements:Minimum 8-10 years of experience in facilities management within the UAE.Proven track record in operational management and team leadership.UAE Driving License is preferred.Attributes and Behaviours:Strategic thinker with excellent problem-solving skills.Proactive and results driven.High level of integrity and professionalism.Ability to work under pressure and adapt to dynamic environments.Strong people skills to effectively manage both client and team relations.
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