Manager Jobs In Dubai UAE 2023 | JA Resort

2 months ago


dubai, United Arab Emirates JA Resort Full time
Manager Jobs In Dubai UAE 2023 | JA ResortFor More Top Organization Jobs ClickAt JA Resort, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.Responsibilities:
Welcome guests upon arrival and ensure a smooth check-in processHandle guest complaints and resolve issues in a timely and professional mannerMaintain a high level of knowledge about the hotel’s services and amenities, as well as local attractions and eventsCoordinate with various hotel departments to ensure guest requests are fulfilled promptly and efficientlyMonitor guest feedback and take appropriate action to improve guest satisfactionMaintain accurate guest records and ensure guest information is kept confidentialTrain and supervise guest relations colleagues to ensure they provide exceptional customer serviceFoster positive relationships with guests to encourage repeat business and positive reviewsParticipate in hotel events and promotions to promote the hotel’s brand and services
Requirements:
Minimum of 5 years of experience in guest relations or a similar role in a luxury hotelDetailed oriented with a strong eye for detailsStrong communication, interpersonal, and leadership skillsExcellent problem-solving and decision-making abilitiesAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyFluent in English, both written and oralKnowledge of other languages is an advantage
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