Customer Relations Executive Jobs In Dubai UAE 2023 | Majid Al Futtaim
1 month ago
Plans and leads Client relationship status calls, including scheduling, planning, communications, and post meeting review notes and dissemination of notes internally and to Client and provides follow-up on open issues.Follow up with Clients regarding a variety of issues. Tracks and follows up to ensure resolution of issues.Regularly interacts and meets with customers to execute and complete periodic projects such as villa customizations, interior and exterior amendments, internal material, show villa visits.Provide periodic feedback from customers to CX and Loyalty Program departments to assist them in enhancing customer experience.Assist in the collation & coordination of the client handover packs ensuring that each apartment has a handover pack presented to the client.Manage and maintain handover appointment calendars for each handover ensuring that cover is always in place and that the timing of handovers is effective.Ensure complaints are registered/tracked and responded promptly and with urgencyMonitor overdue customers and make recommendations to initiate default and termination processesManage the key handover process to customers as per the handover strategy and administer settlement payments and handover documentation including title deed transfer
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