Contracts Engineer

2 weeks ago


dubai, United Arab Emirates Rotork plc Full time
This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with engineering, purchasing and manufacturing to ensure the customer’ requirements are met in full. Ensure that the customer is kept updated on order developments at all times whilst managing any issues in a proactive manner.Reporting to the Customer Service Manager, in this role you will work with the Engineering department to effectively prioritize and expedite engineered orders through to production release and with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.In this role you will identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, diligently and accurately carry out contract reviews of customer orders.This role would suit a determined problem-solver, experience of the valve industry and good knowledge of electric actuators. You must have prior technical knowledge and experience in electric actuators contracts management and attention to detail together with a strong commitment to top-quality customer service.Experience Requirements:Degree or mechanical engineering qualification or equivalentDesirable at least 3-5 years of relevant experience in a similar roleUnderstanding of engineering drawingsCommercial awareness and strong understanding of commercial jargonBackground in Customer ServiceKnowledge of material pricingDetailed knowledge and experience in electric and pneumatic actuator productsUnderstanding of revenue forecastingKnowledge of Microsoft AXThe Successful Candidate:Experience in a manufacturing/engineering and contractual environmentGood technical, mechanical and electrical actuator knowledgeAbility to build strong relationships with customers and other internal departments to ensure customer requirements are met to the fullGood attention to detail and ability to work under pressureGood communication skills, customer focused, ability to multitask at executing tasksAbility to approach challenges with a proactive mindset and find solutions to problemsKnowledge of Dynamics 365 is a plus#LI-HybridAdditional InformationRotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.Our purpose is Keeping the World Flowing for Future Generations.For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.
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