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Senior Technical Consultant – Customer Workflows Jobs In Dubai | ServiceNow

4 months ago

dubai, United Arab Emirates ServiceNow Full time
Senior Technical Consultant – Customer Workflows Jobs In Dubai | ServiceNow
Description:
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.Responsibilities:
Collaborate with customers in their efforts to take advantage of the ServiceNow Customer Workflow solutionsLead customer workshops on architecture, design and integrationEnable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilitiesDesign creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and securityWork on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment, defects and knowledge transferBe a key member of engagement team focused on delivering scalable customer outcomesContribute towards continuous improvement of leading practicesGrow and mentor other members of ServiceNow and the partner ecosystemWork and travel within EMEA, based on customer and project demands
Requirements:
Consulting experience within enterprise organizations with the ability to influence and consult Customers in a Service Delivery / Shared Services environmentExperience in defining and deploying future-state service processes and in identifying solutions from a people, process and technology perspectiveExperience and/or willingness to grow technical depth on SaaS environment, Technologies like XML, HTML, Angular, CSS, JavaScript, relational database principles, LDAP, SAML/SSO, REST, SOAP, Web Services and others.Experience of Customer and Field Service processes and systemsExcellent communication and presentation skillsExperience in advising and analysing Product strategies based on business prioritiesExcellent interpersonal skills, customer-centric attitude and experience working with diverse team
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