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Quality Lead | Foundever Abu Dhabi

4 months ago

abu dhabi, United Arab Emirates Foundever Full time
Quality Lead | Foundever Abu DhabiFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.In this role, you will ensure the design, development, implementation and measurement of quality programs, processes and initiatives; the standardization and alignment of these activities across EMEA and the improvement of quality processes across the Project River locations to support the strategic global account in achieving PEAK performance.Quality Lead | Foundever Abu Dhabi | Apply NowA minimum of five years in an operations or Quality roleAbility to gather and analyze data, evidence and prepare reports, status updates.Strong leadership skills focused on quality and achieving goals, with the ability to meet challenging deadlines.Wide experience in the service and BPO industryExperienced operational or project manager for change management or continuous improvement activitiesEducationBachelor’s degree in business management or similarCertifications and LicensesCOPC and/or Six Sigma Certification (advantage)Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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