Patient Experience Specialist Jobs in Dubai | Al Futtaim Careers
3 weeks ago
Receiving ticekt for complaints raised. Performing and coordinating complaint investigation gathering additional information, when necessary. Working closely with other departments to complete the complaints cycle. Maintains Complaints KPI and presents data to the Complaints CommitteeContacts patients for escalated cases, to obtain information and maintains the communication until complaint is closedEnsuring the patient needs are central to the service and that appropriate and timely care is provided to all patientsOversees teams on the ground to ensure that grooming standards/customer service/communication standards are meeting and exceeding business expectations.Mainains training calendar that is presented to management and Head of the Departments
Job Requirements:
Bachelor University Degree required.Degree level qualification in business administration/management desirable.Strong leadership and supervisory skillsExceptional written and oral communication skillsGood decision-making skills
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