Senior Field Service Engineer | Deepcell Abu Dhabi

4 weeks ago

abu dhabi, United Arab Emirates Deepcell Full time
Senior Field Service Engineer | Deepcell Abu DhabiDeepcell is pioneering new methods in single cell analysis by combining innovations in microfluidics, optics, and AI. Through these multiple lenses, we are magnifying insights into cells’ phenotype and function to address important research questions across biology.
The Sr. Field Service Engineer (FSE) position is responsible for enabling customer success within their EMEA territory. As a Sr. FSE, you will be engaging with customers daily and delivering differentiated customer service, preventive maintenance, troubleshooting, and repairs at customer sites across your territory. This position serves as a hardware consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.Senior Field Service Engineer | Deepcell Abu Dhabi | Apply NowClear vision of and commitment to providing outstanding customer serviceExcellent organizational, analytical, and systematic troubleshooting skillsStrong written and verbal communication skillsAbility to maintain records in CRM for customer sites and provide high level feedback to managementExperience with lab or liquid handling automation with microfluidicsAbility to operate as an independent contributor and as a cooperative member of a teamAbility to successfully operate in a fast paced, rapidly changing environmentBA/BS or equivalent in engineering, electronic and optical experience preferred5+ years of supporting/designing capital equipment in a related fieldA command of scientific knowledge would be an advantageMust have a valid driving licenseData Science and Artificial Intelligence (AI) experience preferred, but not requiredAbility to travel up to 75%Previous customer facing experience with capacity to interact with principal investigator-level scientists as well as bioinformaticians and laboratory personnelDon’t miss out on this exciting opportunity – apply now at dubaiofferz.com
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