Product Line Quality Leader

OverviewWeatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.ResponsibilitiesJob PurposeThe purpose of the Geozone Service Quality Manager role is to be a subject matter expert to the Geozone quality team for a specific product line(s). This role includes ensuring procedure and work instructions are effective, efficient, and implemented across R&M and Operations locations. When an incident occurs within the Product Line, the Geozone Services Quality Manager will coordinate with other functional resources to participate or lead an investigation, conduct a root cause analysis with cross(1)functional support, and close out the investigation. Similarly, the Geozone Services Quality Manager will be responsible for reviewing common issues that are driving Service Disputes and Liquidated damages within their product line(s) and drive improvement projects to reduce the Cost of Poor Quality.This position will report to the Quality function and support the product line(s) with their product line expertise, driving quality improvements, reduced NPT, reduced service quality incidents and improved margins within the product lines(s).Roles & ResponsibilitiesSAFETY, SECURITY & COMPLIANCE
Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live ByPlaces Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk.Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations.Demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises.In case of concerns with safety, quality non-conformances, or integrity concerns, exercises ‘Stop Work Authority’ to suspend operations
QUALITY
Responsible for being familiar with the Company's Quality policies and taking an active role in the compliance and improvement of Weatherford’s Quality Management SystemMaintains service quality as an immediate priority when working across all areas of the business and continually seeks areas for improvement.In conjunction with the GeoZone Quality team members and R&M Quality, implement a quality program and systems to ensure continual improvement and conformity of products and services to internal and external client and industry quality standards.Coordinate with the Quality function and product line to maintain, communicate, and implement Quality Management System (QMS) in R&M and operations locations.
OPERATIONS
Responsible for the distribution, implementation, execution, and adherence to Global Product Line processes, and work instructionsImprove service quality within the GeoZone operations including service alerts, bulletins, technical work instructions, operational control plans (OCP), Product & Service Realization Process (PSRP), zero tolerance rules, retrofits, recalls, checklists & dashboards.Identify nonvalue added process steps and eliminate them in conjunction with quality and product lineDrive process and work instruction adherence to reduce variation that can result in escaping defects, NPT, and Cost of Poor Quality (COPQ).Responsible to collaborate with Global Service Quality Leaders and Global Service Delivery to highlight OCP, PSRP, work instruction and procedural concerns and areas of simplification.Continually maintain GeoZone Product Line documents and procedures by updating, adding, and obsoleting in Weatherford systems.Responsible to take a leadership role in GeoZone to address Root Cause analyses of related Product line(s) CPARs bringing in necessary support from Engineering, Manufacturing, Supplier Quality, Product Lines, etc. to promote prevention of similar incidences, reduction of NPT and Cost of Poor Quality (COPQ). •Responsible for communication of PC1/2s as appropriate within the GZ and to the Global Services Quality Product line leader. Responsible to evaluate PC3 Track & Trend and report to GZ Quality Manager on areas of concern.Validate and verify effectiveness of PL corrective actions resulting from CPARs. •Ensure we are capturing Lessons Learned systematically in a dedicated PL database and made available to the organization.Analyse Cost of Poor Quality (COPQ) related to the GeoZone Product Line(s) results monthly; drive improvement actions necessary to achieve or reduced NPT and COPQ reduction targets.Provide Work Instruction training (or collaborate to ensure a subject matter expert provides training) where Quality issues have resulted from a lack of work instruction or process adherence.As requested by the GeoZone Quality Manager and Auditor, provide PL SME support for technical audits.Ensure TDME (calibration) adherence to requirements. Drive training and improvements where applicable.Take ownership to fix Quality issues and highlight other functional concerns to relevant stakeholders.Support the tendering and contract review process in the GZ as required and in alignment with Project Readiness Assessment process.
COMMUNICATION
Serves and maintains effective communications with all key stakeholders both internal, including Quality, GZ PL and Global Product Line GPL, and where appropriate externalAs requested by the GZ Quality Manager and Product line, support client visits and constant communication to demonstrate our commitment and promote the Weatherford Quality and HSE process.Regularly and clearly communicate status of annual objectives, challenges you are facing meeting your objectives, issues you have identified that would likely impact your objectives, and quality concerns you have observed that require further elevation.
FINANCIAL & PERFORMANCE
Monitor GeoZone Product Line(s) NPT, Cost of Poor Quality, and Process / Procedure adherence identifying under performance and working with Quality and PL management to improve performance on targeted KPIs.All employees have an accountability to the organization to be financially responsible whether they oversee a function budget or simply their own expenses.
QualificationsExperience & EducationREQUIRED
Bachelor’s degree in engineering, Quality, Management or related field from an accredited University (or diploma/certificate with relevant work experience)3-8 year’s experience in a Quality, Service Delivery or related functional roleSubject matter expertise in related Product Line(s)
PREFERRED
Lean Six Sigma practical experience.5+ years experience or more in a leadership position driving influence cross functionally
Knowledge, Skills & AbilitiesREQUIRED
Strong knowledge of project management, quality assurance and quality control processes and philosophies3+ year’s relevant experience in service quality related capacityProven ability to execute and achieve impactful results in the organizationDetail oriented individual with proven ability to prioritize and complete multiple projects concurrently and within projected deadlines. Ability to offer creative solutions and resourceful problem solving skillsStrong interpersonal skills with the ability to work collaboratively as part of global & virtual teams across multiple geographies/vertical marketsWell organized, effective written, verbal and presentation and communication skills. Ability to prepare and present clear and concise oral and written opinions, reports and presentations.
PREFERRED
Experience of Lean Operations practitionerExperience with JD Edwards • Experience of project delivery & implementationExperience of Oil and Gas surface systems, down-hole tools & applications
Travel Requirement:This role may require domestic and international travel of up to: 25-50%#J-18808-Ljbffr

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