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Customer Relations Executive Jobs in Abu Dhabi | Air Arabia Careers
4 weeks ago
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Description:Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal & external stakeholder for customer case management as per the policies, procedures, and entitlement.Job Responsibilities:
Review passenger claims, complaints and feedback received from multiple channels including email, contactcenter, sales shops, airports, web, in-flight app, travel agents, civil aviation, etc.Manage different types of cases, study &analyzethe case, acknowledge passenger by sending appropriate first response within due date/time, follow up with internal departments/teams for case investigation, findings or corrective actions, update case history/timeline, inform the passenger with solution, and resolve the case within due date/time.Provide highest quality of service through personalized communication, accuracy, follow-ups & escalations, case validation, compliance to internal processes, and system actions.
Job Requirements:
Bachelors in business administration, or related customer-management stream from a recognized universityTraining in customer relations, and customer serviceProficient in CRM systems, customer feedback management tools, and MS Office suite3+ years of related working experience in customer care/customer experience role within consumer-oriented service industry, preferably in aviation.
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abu dhabi, United Arab Emirates Air Arabia Full timeQuality Assurance Engineer Jobs in Abu Dhabi | Air Arabia CareersJob Responsibilities:Maintains the Quality Assurance System adopted for internal procedures, processes and products audits, surveillance and spot checks in accordance with GCAA/CAA/CARs/IOSA/EASA standards and requirements.Participates in updating and communicating the regulations of GCAA/CAA...
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Abu Dhabi, Abu Dhabi, United Arab Emirates Air Arabia Full timeCustomer Relations Executive Jobs in Abu Dhabi | Air Arabia CareersFor More Top Organization Jobs Click HereDescription:Manage relations with passengers by recovering from service failures ensuring retention of loyal customers. Handle passenger claims, complaints, and feedback from multiple channels and work cross functionally with internal & external...
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abu dhabi, United Arab Emirates Air Arabia Full timeJunior Stores Controller Jobs in Abu Dhabi | Air Arabia CareersDescription:To manage and control the Air Arabia “Line Stores” inventory and daily activities including receipt, storage and release of all the tools, equipment, and spare parts used for maintenance of Air Arabia and Third Party aircrafts.Ensures all activities are carried and recorded in...
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Certifying Engineer Job | Air Arabia Abu Dhabi
2 months ago
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Certifying Engineer Job | Air Arabia Abu Dhabi
3 weeks ago
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Junior Stores Controller Jobs in Abu Dhabi
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Quality Assurance Engineer Jobs in Abu Dhabi
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CAT A – Technician Jobs in Abu Dhabi
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B1 – Technician Jobs in Abu Dhabi
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