Business Analyst-CRM

3 weeks ago

ajman, United Arab Emirates Dautom Full time

Client Introduction:

In this role you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Banking Industry known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Title: Business Analyst CRM

This role should have the capability of business analysis project management and technical skills in managing and implementing CRM strategies and systems within an organization.

Key Responsibilities:

CRM Strategy Development and Implementation:

  • Collaborate with senior management to define and develop CRM strategies that align with business goals.
  • Lead the planning and implementation of CRM projects ensuring they are delivered on time within scope and budget.
  • Analyze business processes and customer interactions to identify opportunities for CRM initiatives to enhance customer satisfaction and loyalty.

Project Management:

  • Manage the entire lifecycle of CRM projects from conception through implementation and postlaunch support.
  • Coordinate with internal teams and external vendors to ensure smooth execution of projects.
  • Monitor project progress adjust as necessary and report on milestones and outcomes to stakeholders.
  • Conduct indepth analysis of business requirements to inform CRM strategy and system customization.
  • Translate business needs into technical requirements for the CRM system.
  • Evaluate the effectiveness of CRM strategies and tools recommending improvements or new technologies as needed.

Stakeholder Management:

  • Serve as the primary liaison between the IT department external vendors and business units regarding CRM initiatives.
  • Ensure clear communication and understanding of CRM strategies projects and outcomes across all levels of the organization.
  • Gather feedback from users and stakeholders to continuously improve CRM effectiveness.

Training and Support:

  • Develop and deliver training programs for users on how to effectively use the CRM system.
  • Provide ongoing support and guidance to users addressing any issues or concerns with the CRM system.
  • Create documentation and resources to assist users with CRM processes and best practices.

Skills and Qualifications:

  • Bachelors degree in Information Technology or related field.
  • Proven experience in project management and business analysis specifically with CRM systems.
  • Strong understanding of CRM principles technologies and trends.
  • Excellent analytical problemsolving and decisionmaking skills.
  • Strong leadership and team management abilities.
  • Effective communication and interpersonal skills with the ability to interact with a variety of stakeholders.
  • Experience with CRM software is highly desirable.
  • Project management certification (e.g. PMP) or CRM certification (e.g. Salesforce Admin) can be advantageous.

Benefits and Perks:

  • Competitive salary and bonus structure.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and growth.
  • Flexible work arrangements including remote work options.
  • Employee recognition programs and a collaborative team environment.

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