Senior Associate – Business Support

3 weeks ago


abu dhabi, United Arab Emirates Aldar Properties PJSC Full time

JOB PURPOSE

Enable core business functions through comprehensive back-office support.

Coordinate with Finance, HR, Corporate Marketing, IT, Procurement, and Legal Departments to facilitate Shared Services.

Oversee corporate policies and procedures implementation across all divisions.

Assist Head of Business Support in budget setting and policy development to optimize business performance and mandate delivery

ROLES AND RESPONSIBILITIES

Supporting with recruitment, procurement, marketing, budgeting and IT system setup for thebusiness.

Liaising with Finance, HR, Marketing , IT, Procurement and LegalDepartments.

Submitting service requests to departments and monitoring the progress against the agreed SLAs inMOUs.

Reviewing and updating the Shared Services MOUs and procedures annually in consultation with Head of Business Support and other Heads ofDepartments.

Providing the operational progress updates to the Senior Management Team asper the reportingschedule.

Ensuring ongoing business side maintenance of the business processes inARISand continually refining the processes with the DivisionHeads.

Prepare and/or consolidate comprehensive reports, documentation, correspondence, briefing notes, etc. and conduct researchin the area ofwork.

Actively seek and use feedback to improve business processes andprocedures

Liaising with stakeholder internally andexternally .

Manage and update contracts matrix periodically.

QUALIFICATION AND EXPERIENCE

RELATED YEAR OF EXPERIENCE:

Min of 6+ years of experience in experiencein business management within the Middle East.

FIELD OF EXPERIENCE

•Customer Satisfaction Index (via Survey)

•Smooth Delivery Assurance Operations at all times

•Compliance with all Policies, Systems, Processes and Procedures

•Effectiveness in resolving customer complaints

TECHNICAL AND INTERPERSONAL SKILLS

Good understanding and experience in Business Support department operations.

Proficiency in maintaining and administering ARIS, Salesforce, and Oracle systems, providing a valuable advantage.

Hands-on experience in procurement processes, ensuring efficient supply chain management.

Strong background in finance and budgeting, with the ability to manage financial resources effectively.

Technical proficiency in relevant software and systems used in business operations.

Excellent interpersonal skills for effective communication and collaboration with team members and stakeholders.

Problem-solving abilities to address complex business challenges and optimize processes.

QUALIFICATION

Bachelors /MastersDegree in Business Management or IT Management.

Business Process Management andProject Management Certifications Preferable..

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