Operations Manager

About SkyportsFounded in 2018, Skyports is an Advanced Air Mobility company developing and operating landing infrastructure for the electric air taxi revolution, as well as using drones for a variety of business requirements.Our business is comprised of two entities.Skyports Drone Services where we use drone technology to enable businesses to develop their logistics, capture key data, and improve operational efficiency. We are active in the rural deliveries, survey, surveillance and maritime verticals.Skyports Infrastructure where we play a critical role in the Urban Air Mobility ecosystem; designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in and around cities across the world.We are positioned in a new industry where it has never been a more exciting time to be at the forefront of a modern, high-growth organisation.Role DescriptionWe are thrilled to present an exceptional opportunity for a dynamic Operations Manager (UAE) to become a pivotal member of our Skyports Infrastructure global team. Based in Dubai, this position will spearhead the advancement of our operational prowess across the expansive UAE region.The Vertiport Operations Manager is responsible for overseeing and managing all aspects of vertiport operations across our future network of vertiports located in UAE, ensuring safety, efficiency, and compliance with regulatory standards whilst delivering high levels of customer service. This role involves managing personnel (ground staff etc), coordinating ground services, and liaising with various stakeholders to facilitate the smooth operation of vertiport activities Key Responsibilities:1. Accountable managerBe the accountable person for safe, secure and efficient operations at Skyports vertiport network.2. Operational ManagementOversee daily vertiport operations, including resource scheduling, stand management, passenger handling and baggage management.3. Safety and ComplianceStay current with aviation regulations and industry standards, implementing necessary updates and changes.Ensure compliance with local, national and international aviation regulations and standards. And uphold safety protocols and regulatory compliance for heliport operations.Monitor changes in legislation and implement necessary changes in security practices.Liaise with operators, passengers, and other stakeholders to address operational safety and security concerns.4. Personnel ManagementRecruit, train, and lead, manage staff involved in vertiport operations, including ground crew, security personnel, and administrative staff.Develop vertiport staff, including scheduling, training and performance evaluation.5. Ground OperationsCoordinate ground services, including aircraft marshalling, charging, and loading/unloading of passengers and baggage.Oversee the maintenance and upkeep of vertiport facilities, ensuring they meet safety and operational standards.6. Customer ServiceInteract with fleet operator staff, pilots, and passengers to address their needs and concerns.Ensure a positive and efficient experience for all users of the vertiport facilities.7. Security ManagementImplement and oversee security protocols to safeguard the vertiport and its users.Collaborate with security personnel to monitor access control and respond to security incidents.8. Performance MonitoringImplement systems for monitoring the performance of operations aircraft, including data analysis, maintenance records, and efficiency metrics.Identify areas for improvement and implement corrective actions to enhance overall performance.9. Emergency Response PlanningDevelop and maintain emergency response plans, conducting regular drills and training sessions.Coordinate with local authorities and emergency services for efficient response to incidents.10. Stakeholder RelationsCollaborate with vertiport operators, regulatory authorities, local communities, and other stakeholders to address concerns and foster positive relationships.Represent the vertiport in meetings, conferences, and industry events.11. Documentation and ReportingMaintain accurate records of vertiport activities, including flight schedules, maintenance logs, and incident reports using appropriate systems provided by IT.Prepare regular reports for management and regulatory agencies.Candidate ProfileThe ideal person for this position will have the following experiences and attributes: Skills and Competencies Extensive experience in airport or heliport operations, including managerial roles. Detailed knowledge of aviation regulations and safety standards. Strong leadership and team management skills. Excellent communication, and interpersonal skills. Strong organisational and planning skills. Ability to handle emergency situations and work under pressure calmly and effectively. Customer focused with a commitment to high-quality service delivery. Qualifications:Qualification / Cert and/or relevant experience in aviation operations and management.Experience: Minimum 7 years of experience in aviation operations, with at least 3 years in a management role within a heliport or airport environment. Proven record of managing ops and staff in a regulated aviation environment. Skills: Strong problem solving and decision making skills. Ability to manage multiple priorities concurrently. Knowledge of aviation regulations and standards, emergency planning and response. Fluent in English with working knowledge of Arabic. AttributesMotivationA highly motivated, proactive, self-starter who likes a challenge and has the ingenuity and resilience to find the solutions to overcome them.OwnershipSomeone who owns and takes responsibility for operational initiatives (both tactical and strategic) – from start to finish.Leadership and ManagementProven ability to plan, lead and manage complex projects and concurrent work-streams across multiple business functions, many with tight deadlines and competing priorities.CommunicationExcellent written and oral communication skills to maximise the impact of our documentation, and to build strong networks and relationships.InfluentialAbility to influence regulators, legislators and policymakers with persuasive arguments and robust evidence to achieve positive outcomes for the business.Attention to DetailAbility to influence regulators, legislators and policymakers with persuasive arguments and robust evidence to achieve positive outcomes for the business Keen attention to detail to ensure our documentation meets all the necessary rules and regulations and is of the highest quality standard.Team PlayerA strong team player who can work collaboratively with team members internally and externally.SafetyEmbodies a safety-first approach.Problem Solver· Ability to problem solve on the fly; someone who can ask the questions that have not been asked and can find the answers too.FlexibleEmbraces opportunities to learn new skills and take on new tasks whenever they arise.ComplexityAbility to quickly master complex, technical issues and to translate them where necessary into simpleStructuredProficient at creating well-structured word documents and presentations.CommittedA strong interest in and commitment to help achieve the successful introduction of advanced air mobility (AAM) solutions into mainstream society. Unlimited holiday allowance Team lunches Company events and socials Company swag and more
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