Quality Assurance Lead

4 weeks ago


dubai, United Arab Emirates Intertec Systems Full time

This is a full-time on-site role for a Quality Assurance Lead who will be responsible for

  • Identify gaps in ITSM and ISMS implementation
  • Create and implement plan to close gaps in implementation.
  • Ensure SLA adherence and proactive monitoring
  • Monitor and validate Key Performance Indicators (KPI)
  • Analyze data to identify improvements, problem management.
  • Perform proactive Project and IT Security Risk Management
  • Plan and execute periodic audits ensuring regulatory compliance
  • Ensure closure of corrective and preventive actions
  • Identify system and process improvements and own them for closure
  • Ensure adherence to client processes and practices.
  • Assist in creation of processes, templates, checklist etc. and roll-out to teams.
  • QA reporting on a regular basis.

Qualifications

  • Quality Control, Quality Assurance, and Quality Management skills
  • Lead Certificate and expertise in ITIL V4, ISO 20000, ISO 27001
  • Knowledge of Information System architecture and Security Controls
  • Experience in ITSM tool BMC
  • Experience in reporting tool Power BI
  • Experience in quality auditing
  • Excellent analytical skills, attention to detail, and problem-solving ability
  • Strong communication and leadership skills
  • Regulatory compliance expertise
  • Bachelor’s or Master’s degree in a related field #J-18808-Ljbffr


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