Service Desk Analyst Jobs In Dubai UAE 2023 | Seddiqi Holding

4 weeks ago

dubai, United Arab Emirates Seddiqi Holding Full time
Service Desk Analyst Jobs In Dubai UAE 2023 | Seddiqi HoldingFor More Top Organization Jobs Click Here
Stay updated with the latest technology trends, products as well as industry best practices to continuously improve technical knowledge and skillsOffer step-by-step instructions and guidance to end-users to resolve technical issues and answer their queriesEscalate complex or unresolved issues to higher-level support or specialized teams, ensuring timely resolution and customer satisfactionSuggest new methods or improvements based on own research, knowledge and possibly testingUndertake any other related tasks as may be required
Job Qualifications and Experience
Possess a Bachelor’s Degree in Information Technology, Computer Science or a related field or its equivalentMust have proven experience in a similar technical support role, preferably as a service desk analyst or help desk analyst or a related positionMust have strong knowledge of computer systems, software applications, hardware devices as well as networking conceptsGood communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectivelyProficiency in diagnosing and troubleshooting software as well as hardware issues across various platformsExceptional customer service and interpersonal skills
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