Manager – Infrastructure

1 month ago


abu dhabi, United Arab Emirates Injazat Full time
Manager – Infrastructure & Technical Operations Jobs In Abu Dhabi UAE | InjazatFor More Top Organization Jobs Click HereThis role is to drive and ensure the technical assurance for AMS (Packed, Custom developed (Java, .net, etc.,), COTS & SaaS Application Support) and IMS operations. Some of the key process areas includes Service Introduction process, Major Incident management process, Problem Management process, Change and Release process etc.Responsibilities:
Act as the Technical Owner for IMS and AMS operationsProvide Technical Governance and Assurance for all technical areas and issuesLead Technical solutions for critical P1 and P2 issues and own Technical RCA for Problem ManagementProactively review EOL/EOS for IMS and AMS and recommend solutions to upgrade / modernize the estateOwns the Technical Debt and provide technical solutions for continuous service improvementsReview manual operations work items and recommend technical solutions / tools to automate manual workCollaborate with Automation team to implement technical solutions for self-help / self-heal
Requirements:
15+ years’ experience in information technology, service transitioning and customer on boardingBachelor’s Degree in Computer Science, Technology, or a related field of study preferred.Demonstrate the technical knowledge on the Applications support area. Able to review and add value to the service delivered by the respective capability team
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