Director- GTB Client Implementation

1 month ago

abu dhabi, United Arab Emirates First Gulf Bank PJSC Full time
Full-timeDivision: Corporate and Commercial Banking GroupCompany DescriptionFAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. Through innovation, agility, and differentiation, FAB is committed to fostering growth.We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.Job DescriptionJob Purpose:Act as a solution delivery manager for GTB business and contribute to improving Time-to-Revenue for GTB productsAccountable for end-to-end complex Channel implementations for cash management solutions in UAE including project execution and managementResponsible for client’s GTB solution implementation for the duration of the implementation life cycle by exploring customers’ requirements and formulating project plansManage and execute project plans, coordinate with related departments and/or external vendors to fulfill the implementation requirements within the expected timeline, at the expected quality requirements agreed with the clientCoordinate with Client Services, IT, and other stakeholders to provide support during delivery of service solution and also during the warranty period (till the deal is closed)Support other related activities and coordinate client training.Key Accountabilities:Responsible for Time-to-Revenue of deals assigned, ensuring clients are implemented in a fast, controlled and accurate way.Participate in Client Kick-off meetings and project working groups for solution implementationEnsure complete UAT is performed with clients, with accurate test scenarios/results.Collaborate with internal IT and business stakeholders to ensure FAB deliverables are monitored including project risksAccurate project status reporting to internal and external stakeholders.Migration of manual transaction volume to electronic volume (infra-structure readiness)Complete all mandatory & personal development training as stipulated by managementJob Context:Focus is primarily on chosen Business Banking clientsClose liaison with staff from GTB Advisory, Client Services, Channel Support, (Global) branch network, Relationship Managers, IT Desk, Operations and other relevant stakeholders in the implementation processParticipate in review of client agreements, service standards and service quality to ensure that we meet and exceed the expectations of our clientsAssist our clients in understanding and using our GTB products and channelsLead implementation of local, regional & global cash management solutions of varying size and complexityContinuously reduce implementation cycle time, minimize deal slippage & associated revenue conversion lead time, all aiming to improve Time-to-Revenue. Accurately report project status, escalating effectively for “on hold” & slow moving dealsDisciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to planCo-ordinate Advisory, Product Management, Client Management and IT/Operations partners to ensure client satisfaction. Navigate in the bank on behalf of client, leveraging bank resources & escalation channels as required to ensure smooth deliveryEffectively manage client relationships and ultimately act as trusted implementation advisor. Enhanced client satisfaction should be reflected in positive client survey scores & documented during detailed post implementation reviews & case book write ups for future implementation usage & marketing purposesAttention to detail and comfort dealing with completing administrative work associated with client implementationsContinuously initiate & drive process enhancementsEffective workload management/prioritization to increase capacity/productivity within the implementation teamEffective maintenance & communication of MIS and project metrics. Provide ongoing senior management updates on key projects as requiredPerform strategic projects, as requiredParticipate in staff forums & survey processesEnsure 100% adherence to compliance rules and support all audit protocols as appropriateEnsure 100% adherence to compliance rules and support all audit protocols as appropriateFunctions within the framework and boundaries of Group policies as well as overall organizational and governance frameworksAuthorized to take decisions as per the approved authorisation matrix.#LI-MM2QualificationsKnowledge:Excellent knowledge of corporate cash management, including payments, collections and liquidity solutionsKnowledge of SME business and nuances of specific Cash Management requirementsExcellent knowledge of channel applications especially in the GTB businessExcellent knowledge in Project Management (e.g. PMI, PRINCE2 qualification)Significant experience working with clients in delivering solutions.Language proficient: fluent (business) English, Arabic is preferred.Key Attributes:A self-starter, motivated, with aptitude and willingness to undertake self-learning.Must demonstrate a keen interest to learn the business and its processes, in order to best support our clients.Must have passion for customer service.Must demonstrate the ability to analyze and understand complex problems, make sound decisions, provide recommendations, and communicate solutions in a proactive manner.Must have excellent verbal and written communication skills and be able to articulate concepts effectively to business users, operational teams and technologists at all levels of seniority within the client and the bank.Experience:Possess sound experience in cash management product implementation and project management.Good understanding of local and international GTB products, international cash management electronic platform operationsAt least 10 years’ experience in the Financial Services industry and already have demonstrated a similar role or competencies in their recent career.Skills:Strong results orientation – evidence of proactively driving projects to conclusionOrganizational and planning skillsNegotiation, decision making and problem solving skillsAbility to manage high workload within a pressurized environmentAbility to manage complex integration solutionsStrong work ethic – willingness to take a ‘hands on’ approachEducation:Minimum a University Degree in finance, economics, Information Technology or equivalent
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