Desktop Engineer Jobs In Dubai UAE 2023 | Siemens
3 weeks ago
This role will include shift work on a rotational basis to cover 24 hours per day x 7 days per week.Providing 2nd Line technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts.Take ownership of technical issues and see Incidents through to successful resolution.Excellent troubleshooting and fault-finding skills.Excellent customer service skills.Excellent telephone manner, typing and grammar – in English.Communicate with customers as required – keeping them informed.progress, notifying them of impending changes or agreed outages.Perform vendor and management escalation of customer issues in a timely and appropriate fashion.Good knowledge of supporting MS Office applications.Ability to work independently, flexibly and with initiative.
Requirements:
Microsoft Windows Environment (W10 + W11) – OS, Group Policy, BitLocker, MFA, VPN, LAPS, WSUSMicrosoft Office Applications, 2016+, particularly MS365 (inc administration portal)Microsoft Windows Server (2012+) Administration & SupportMicrosoft Active Directory AdministrationMicrosoft Exchange AdministrationVMware vSphere & vCentreBackup Software – N-Able, Backup Exec, VEEAM, AcronisAnti-Virus/Firewalls – Sophos, ESETCloud exposure – Google, Box, Azure, 365E-mail & Web filtering – Mimecast
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