Immediately Hiring

Analytics Assistant Manager SSC in United Arab Emirates
Talabat

Analytics Assistant Manager SSC

Found in: Whatjobs AE Premium - 1 day ago


United Arab Emirates Talabat Full time
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary
We are looking for a talented, self-driven and experienced CX analytics lead. It is a pivotal role that will contribute to the evolution and success of one of the key priorities of the organization by insights mining and data modelling to make high impact decisions. Joining the team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. The role is highly cross-functional in nature.
In this role, you will have the opportunity to touch every aspect of our business, driving data analysis and insights to help develop a wide range of high priority projects. You should be a self-starter who is customer centric, and passionate about strategy and analysis.
What's on Your Plate
Get to work on challenging business problems - where to grow next, how is a strategic initiative performing and how to turnaround an initiative etc

Work directly with product and business stakeholders to translate questions and hypotheses into structured analysis

The Analytics lead will seek and use actionable insights and recommendations to improve customer experience and will be responsible for designing and governing data to insights processes and reports providing insights support for experiments and projects.

Ensure all proposed customer experience / operational experience initiatives are measurable and performance is tracked.

Work with cross-functional teams to drive experience improvements - track, measure, and report on projects utilizing expertise in A/B testing, design of experiment, data, and analytics.

Lead and manage junior analysts as a lead and provide support and training to business teams as necessary
What Did We Order
Bachelor's degree in economics, sciences or engineering with 4-6 years of relevant experience

Highly motivated and driven individual who enjoys working in a fast-paced, enthusiastic corporate environment

Strong analytical skills - creative problem solver that can run analysis using different sources of information and deliver comprehensive, balanced & impactful analysis

Expert in SQL programming skills with experience in integrating, structuring, and analysing large amounts of data from diverse sources

Proficient in data visualization using BI tools such as Tableau and/ or Looker

Exposure to the fields of customer experience analytics and A/B testing

Comfortable analyzing in Excel, including manipulating data and visualization

Experience in R/ Python (highly preferred)

Experience with customer survey platforms like Qualtrics (preferred)
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