Quality Analyst | Concentrix Abu Dhabi
2 weeks ago
A bilingual fluent English and Arabic speaker (ability to write, listen and speak needed).
Strong Communication and Interpersonal skills.
Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.
Flexible to work in any schedule, nights, days and weekends with varying shifts or when covering another Quality Analyst as back-up.
Empathetic approach and mindset.
Genuine curiosity and desire to understand and to know why.
Proficiency with technology, especially computers, software applications, and phone systems.
Comfortable in working with individuals and team/s remotely.#J-18808-Ljbffr
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