System Engineer

3 weeks ago


sharjah, United Arab Emirates Asterix Communications Full time
MAJOR FUNCTIONSPrimary responsibility will be administering the cloud platform (Microsoft Azure) including IaaS, PaaS, and SaaS solutions. Responsibilities include, but are not limited to:
Provisioning, deployment, backup, patching, upgrading, etc.Administering the Office 365 ecosystem including Microsoft Licensing, Exchange Online, Teams, SharePoint Online, OneDrive, etc.Administering other communication and collaboration platforms like Zoom, Webex, etc.Administering Active Directory (on-prem and Azure) including deploying/decommissioning domain controllers (DC), ensuring connectivity between on-prem DCs and Azure Active Directory in the parent and child domains, group policies, updating and patching servers, etc.Working closely with Senior Systems Engineers and providing Administrative support on servers such as DNS, DHCP, SharePoint, File servers, Azure, Office 365, Video Conferencing solutions, Backups, etc.Managing and deploying Intune MDM & MAM policies.Coordinating with the PBX system vendor to ensure that telephony services are always online, including SIP trunks between various locations.Providing IT user support to the user community as and when required. Support Calls will be handled by phone, in person, or remotely. All support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs.Providing Level 2/3 IT support to all users and being an escalation point for User support engineers for various issues.Handling the installation and configuration of servers and server applications in conjunction with Senior Systems Engineers when required.Working closely with vendors to identify and implement/procure relevant technologies required to enhance IT services. Reports to the Manager, IT Infrastructure.
ESSENTIAL FUNCTIONSAdministration of Azure, Active Directory (on-prem & Azure), and other servers either on premise or in the cloud. Diagnose and resolve technical hardware, software, and connectivity issues on servers, applications, and services provided by the IT team. Ensure connectivity to Emails, Microsoft Teams, SharePoint, etc., from user devices (laptops/smartphones/workstations) is always available. Respond to requests for technical assistance from users within the organization in person, via phone, or remotely. Perform routine hardware and software installations/upgrades on servers, cloud solutions, and other key equipment such as Application Delivery Controllers, Network USB devices, etc. Identify and escalate situations as required. Provide Level 2/3 IT support for all users. Provide prompt and quick service to users. Provide Support and assistance to Senior System Engineers and IT Managers when required in setting up or troubleshooting servers, applications, or services. Reporting and Working Relationships Reports to the Manager, IT Infrastructure. Liaises and coordinates with the Senior Systems Engineers to resolve issues/problems facing users. Liaises with external suppliers to secure IT products and services. Exhibits and maintains an excellent relationship with all Crescent staff.Education & Qualification Requirements
Bachelor's degree in Information Technology or equivalent discipline. Experience with Microsoft Azure, Active Directory. Certification on the platforms will be an added advantage. Additional Microsoft certifications such as Microsoft Azure, Microsoft Office 365, etc. will be an advantage. 3 to 5 years' experience in Azure Administration.
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