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Customer Success Manager
2 months ago
Customer Advocacy:Support Operational Change Management, participate in the internal maintenance window planning to protect individual customer interests / events / campaigns and ensure customer awareness of upcoming system changes impacting the services to avoid or minimise disruptions to the customer’s business operations and performance.Support Technology evolutions, engage with the customer to ensure awareness of upcoming major upgrades and migrations as well as maintenance activities around both internal and external infrastructure and networks. Ensure timely communication to the customers with the clear definition of impact.Support Security Management, drive customer awareness on the industry standards and interface with Amadeus CISO for security vulnerabilities and threats, compliance projects and industry mandates that do, or may have the potential to, impact the customerCommunicate internally customer events, notify to Amadeus such as, sales campaigns, festivals, sports events, change in customer systems and disaster recovery rehearsals ensuring that the customer provides significant prior notice to ensure the ability of Amadeus to act accordingly to support the event.About the ideal candidate:Prior successful experiences in a customer facing role, such as account manager, delivery manager, customer care, product management, IT account management.Deep understanding of the travel industry (players, trends, principles) and also of the customer whether large or small, airline or Travel Seller. Knowledge of customer business drivers and well as their competitive landscape.
Curious and knowledgeable about Operations and Amadeus solutions. Can extract and articulate technology or operational matters to customers.Appetite to understand deep customer needs and their businesses. Demonstrated ability to advocate for customer internally. Ability to develop network internally and with customer.Diversity & InclusionWe are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
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