Housekeeping Manager

3 weeks ago


dubai, United Arab Emirates Accor Hotels Full time
Company Description•Be a part of global community in hospitality industry.•Learning and growth opportunities.•Wide range of employee related benefits.•Get a opportunity to be a part of Heartist culture.Job DescriptionThe Housekeeping department at the Fairmont Royal York Hotel maintains 1365 guestrooms and two hundred and twenty-eight thousand square feet of public spaces. Reporting to the Assistant Director of Housekeeping, the Housekeeping Manager is responsible for the quality and cleanliness of the guestrooms and the hotel through a keen eye for detail to provide exceptional service to our guests.Managerial/AdministrativeMust have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment.Continually striving for improvement of JD Power scores, EES Results and the Richey score in conjunction with the entire Housekeeping team.Check with room attendants to ensure they are supplied with the tools to complete their tasksCommunicate, prioritize and inspect VIP and FPC rooms to room attendantsMaintaining the proper room statuses and communicate discrepant roomsManaging the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managingEncourage, celebrate and reward good performanceHandling guest complaints and follows through on actions requiredTo have a complete understanding of the Collective Bargaining Agreement and to follow the guidelines of both the CBA and Employee HandbookEnsure awareness of daily communication measure by reading logs, emails, SOP, etc.Conducting annual performance reviews of housekeeping colleaguesTo complete and follow through on work ordersShare ideas in means to enhance the product and improve the guest experienceCheck all service areas and exits to ensure they are clean, items are in the proper assigned storage area and free of obstructionsAbility to assign room attendants’ daily tasks sheets and floor keysAt end of a AM shift, ensure an efficient pass-on to the Evening Housekeeping ManagerActive participation in employee functions, such as Housekeeping Birthday partiesAssuming the duties of any other Housekeeping Department Manager when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.Knowledge of all guestroom Fairmont Standards and Hotel specific standardsAssist in robe, linen and other inventoriesOther duties assigned by the Director of Housekeeping and Assistant Director of HousekeepingQualificationsHotel Management/ Hospitality & Tourism degree or equivalent diploma is an assetHousekeeping experience preferably in a supervisory roleKnowledge of Property Management System (Fidelio Opera or equivalent), Microsoft Office and OutlookExcellent organizational, communication and interpersonal skillsMust be service and team orientedAbility to motivate colleaguesMust be able to work all shifts.Hours need to be flexible to accommodate to operational needs
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