Client Enquiries Coordinator – Work From Home – NO Cold Calling

Job descriptionA client-facing coordination role: no cold calling, no commission, no sales targets.

You'll coordinate inbound enquiries for a UK cosmetics development and manufacturing client. Every prospect has already contacted the client. You'll research each one, hold a short, pre-booked video call, record everything in the CRM (HubSpot) and pass a clear summary to the client's business team, who decide what happens next.

You'll introduce the client and explain what it does, but you won't negotiate, quote prices or close deals.

If you enjoy coordination, CRM work, client communication and documentation, this role is for you.

Key responsibilities:

Research new enquiries, covering founders, previous businesses, experience and funding, using LinkedIn, Companies House and online searchRun short, pre-booked video calls with start-ups and early-stage brands who have contacted the clientGive prospects a professional first conversation and answer their questions about the client's capabilitiesRecord findings and a clear summary in HubSpot, and recommend whether each enquiry should progressWorking hours: Monday to Friday, 11:00am–8:00pm Dubai time, including a 1-hour unpaid lunch. These hours match the UK business day. After a 3-month training period, there is scope for more flexible hours.

Salary and benefits: AED 5,000–10,000 per month (fixed salary, all-inclusive). Work from home. UAE visa and health insurance provided.

SkillsExperience in customer service, account coordination, enquiry handling or another customer-facing roleExcellent spoken and written EnglishConfident speaking with founders and business people on video callsGood online research skills (LinkedIn, Companies House)Organised, with a disciplined approach to CRM records (HubSpot is a plus)Beauty or cosmetics experience is a plus, but not essential