Navan Pro Consultant

At Reed & Mackay, we are more than a global leader in travel and event management; we are a team united by passion, care, and entrepreneurial spirit. As a unique brand within the Navan Group, we provide deep sector expertise and customised programmes from offices across the globe.

With over 60 years of innovation in service, our success is built on delivering flexibility, reassurance, and insight to our clients. Our built-for-service technology and high-touch expertise removes the hassle from travel and event management, connecting businesses globally while keeping their people productive and safe and their costs down.

Looking for the next opportunity? Join our dynamic, inclusive culture, where your ideas are valued, your growth is supported, and your contributions help shape the future of global travel and events.

About The Role
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client's while delivering a 'high touch' service that saves clients time and drives down their total cost of travel.

What You'll Do
Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.

Effectively manage your workload to meet all deadlines as required, either set by the client or within R&MAbility and willingness to service different client industry sectors across the wider businessDemonstrate innovative thinking and provide a consultative approachTo be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all
- encompassing serviceTo be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilizing R&M and Navan technologyManage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider teamPro-actively build meaningful and long-lasting relationships both internally and externallyAlways exceed client's expectationIdentify and implement opportunity to add value to each bookingAbility to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differencesProcure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best resultMonitor all bookings for further saving opportunities up until completion of the tripUtilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experienceAbility to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)Monitor all bookings for further saving opportunities up until completion of the tripTo be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the teamWhat We're Looking ForExceptional telephone manner and written skillsDemonstrate ability to make effective use of resources available to complete tasks to agreed deadlinesHas a proven record of experience in a core business travel environmentFully conversant with one or all GDS systems; Sabre, Galileo, AmadeusExperience of mixed mode booking tools, and 1st line product support for both offline/online bookingsComprehensive knowledge of the travel industry and products in the market including different aircraft types and cabinsKnowledge of Low-Cost Carriers in the market and their different products availableFully conversant with various rail, black car, LCC, OTA booking systemsHave a 'team player' approach to an office environmentExperience in using MS software packagesAbility to build an exceptional rapport with all clientsExcellent attention to detailHave an enthusiastic approach and willingness to learn attitudeIndependently commit to attend and complete all relevant trainingAchieve individual and team-based business objectivesEqual OpportunitiesAt Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.

Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.