Customer Success Associate
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Job Title: Customer Success AssociateEmployer: Thrive GlobalJob Location: Remote, United StatesEmployment Type: Full TimeSalary: $75,000 – $85,000 per yearCandidate Prerequisites: Bachelor's Degree (Accredited Institution) | Salesforce, G-Suite & monday.com | Event & Webinar Coordination | Customer Engagement Data AnalysisPosition SummaryThrive Global is seeking a detail-oriented and customer-focused Customer Success Associate to support its growing Customer Success team. This role is an excellent opportunity if you're looking to build a career in customer success while working with innovative behavior change technology solutions.
You'll support customer activities, coordinate virtual events, assist with platform customization, analyze customer engagement data, and collaborate with internal teams to improve processes. This position requires strong organizational skills, excellent communication abilities, and the ability to manage multiple projects in a fast-paced environment. Core AccountabilitiesSupport Customer Success Managers and customers with various customer engagement activities.
Coordinate webinar scheduling and act as a liaison between Customer Success Managers and facilitators.
Support virtual events through preparation, technical checks, live chat management, and survey coordination.
Assist with live event logistics, scheduling, and customer-facing activities.
Analyze webinar registration, attendance data, and product adoption metrics.
Capture customer feedback and valuable insights from live customer sessions.
Collaborate with Design, Content, and Localization teams to manage project briefs and deliverables.
Build and manage platform customizations, including challenges, banners, and customer messages.
Identify opportunities to improve workflows, processes, and internal efficiencies.
Skills & Experience RequiredEducation & Experience: Bachelor's Degree from an accredited college or university; prior experience not specified in source posting.
Technical Proficiency: Experience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft Office applications; knowledge of tools such as Coda and Looker is an advantage.
Core Competencies:
Strong communication, analytical, problem-solving, and project management skills; experience coordinating multiple events, calendars, and schedules across different time zones; ability to communicate effectively with internal and external executives; strong organizational skills with the ability to prioritize tasks and manage deadlines; willingness to learn new technologies and improve existing processes.
BenefitsMedical, dental, and vision insurance401(k) retirement plan with company matchPaid time off programsAdditional recharge time after major projectsWellness-focused workplace benefitsCareer growth opportunities within a mission-driven organization
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