E-Key Account Executive

DescriptionOnline ExecutiveThe Estée Lauder Companies | Dubai, UAEDepartment: OnlineReports to: Senior E-Key Account ManagerEmployment: Full-timeAbout the RoleThe Estée Lauder Companies is looking for an Online Executive to manage the day-to-day online business across assigned online platforms.

Reporting to the Senior E-Key Account Manager, you will take direct ownership of retailer account management and end-to-end execution, translating brand and retailer priorities into commercial plans, accurate forecasts, successful launches and engaging online experiences.

This role combines commercial thinking with hands-on delivery, working across brands, retail partners and internal teams to drive performance and ensure strong execution.

Key ResponsibilitiesAccount Management & Commercial PerformanceManage day-to-day relationships with Ounass and Bloomingdale's, coordinating trading plans, retailer communication and follow-up actions.

Maintain customer plans, activation calendars, sales trackers and performance scorecards.

Analyse sales and account performance to identify growth opportunities and recommend corrective actions.

Prepare monthly business reviews, quarterly business reviews and investment recommendations.

Coordinate brand and retailer priorities across commercial initiatives, paid media, launches and promotional activity.

Escalate strategic decisions, investment requirements and significant business risks to the Senior E-Key Account Manager.

Forecasting, Orders & AvailabilityOwn forecasts for existing products and new launches, aligning assumptions with brands, Demand Planning and retail partners.

Track purchase orders from receipt and confirmation through advance shipping notices, invoicing, delivery and closure.

Monitor stock availability, order fulfilment, allocations and delivery risks with Supply Chain and Customer Service.

Resolve open orders and operational issues, ensuring timely follow-through and clear communication.

Digital Merchandising, Launches & ActivationsCoordinate product listing creation, product detail page enrichment and content completeness with Accenture.

Manage launch requirements, including creative assets, samples, gifts with purchase, SKU lists and promotions.

Coordinate launch readiness and platform go-lives with brands and retail partners.

Check live product pages, merchandising and campaigns for accuracy, quality and alignment with agreed plans.

Track and resolve listing issues, credit notes, returns to vendor and other operational exceptions.

Stakeholder CollaborationBuild effective partnerships with Ounass, Bloomingdale's, brand teams, Media, Finance, Demand Planning, Supply Chain, Customer Service and Accenture.

Keep stakeholders aligned on priorities, timelines, responsibilities and outstanding actions.

Take ownership of issues from identification through to resolution.

QualificationsWhat You Will Bring3–5 years of experience in e-commerce, digital marketing, brand management or account management.

Experience managing retailer accounts and coordinating the full order-to-delivery process.

Working knowledge of forecasting, fulfilment, digital merchandising and media activation.

Strong analytical and presentation skills, with the ability to turn performance data into practical actions.

Strong organisation and attention to detail, with the ability to manage multiple launches, orders and commercial priorities.

Effective communication, stakeholder management and problem-solving skills. A proactive approach and a clear sense of accountability for delivery.