Personal Service Technician

Position OverviewPersonal Service Technician jobs in Dubai UAE offer an excellent opportunity for experienced automotive diagnostic professionals to join a premium Volvo Service Centre environment. This role combines advanced vehicle diagnostics, technical repairs, customer interaction, and full work order administration while ensuring compliance with Volvo OEM standards. You will play a central role in delivering first time right repairs, improving workshop productivity, and enhancing overall customer satisfaction in a high-performance automotive dealership setting.

Job DetailsCountry: UAE |

City: Dubai |

Industry: Automotive |

Function: Engineering |

Salary: 8000-12000 AED per month |

Gender: Any |

Candidate Nationality: Any |

Job Type: Full-timeKey ResponsibilitiesManage customer booking and service dialogue, capturing complete work order details at first contact and conducting post-service follow-ups.

Perform full work order administration including warranty, goodwill, insurance, and leasing case invoicing.

Coordinate rental vehicle bookings and manage key handovers for workshop customers.

Conduct diagnostics, complex fault finding, AGR cases, and periodic maintenance in line with Volvo repair manuals.

Deliver first time right repairs to improve productivity and sold hours targets.

Ensure compliance with Fix It Right processes, warranty regulations, and distributor quality standards.

Maintain and update diagnostic tools and workshop equipment according to Volvo guidelines.

Adhere to HSSE, 5S standards, and complete accurate Electronic Vehicle Check reporting.

Report system faults and deviations for corrective action and continuous improvement.

Support training initiatives and upskill junior technicians within the workshop.

Ideal Profile6 to 7 years of experience as a Light Vehicle Technician with at least 2 years in advanced diagnostics.

Experience within authorized automotive dealerships and exposure to service advisory responsibilities. IMI LV Master Technician Level 3 or 4 or equivalent certification.

Strong understanding of wiring diagrams, fault codes, and OEM repair documentation.

Organized, quality-driven, and focused on meeting productivity and customer satisfaction KPIs.

Skills

SetAdvanced automotive diagnostics and troubleshootingVolvo or premium OEM workshop experienceWarranty and repair order administrationSAP or dealership management system knowledgeHSSE and quality control complianceCustomer service communication skillsTechnical reporting and system documentationWorkshop process improvement and team mentoringWhy Join UsWork with a globally respected automotive brand in a structured dealership environment. Competitive salary package with growth opportunities across UAE service centres.

Continuous technical training and career progression within Al Futtaim Automotive.

Exposure to advanced Volvo diagnostic systems and premium vehicle technology.

About the CompanyAl Futtaim Automotive is part of Al Futtaim Group, one of the region's most diversified privately held businesses headquartered in Dubai. With partnerships across global automotive brands and operations spanning the Middle East, Asia, and Africa, the Group continues to deliver innovation, customer excellence, and premium service standards across its dealership network.