Operations & Administration Executive

Operations & Administration Executive – Full-Time Remote | UK Education Business Company: Riva Maison Real Estate / Brainology UK

Location:
Fully Remote Positions Available: 1

Salary:
AED 3,000 per month (Fixed)

Working Hours
12:00 PM – 8:00 PM UK Time, Monday–Friday

Job Type
Full-Time | Long-Term Contract Start Date: Immediate About the Opportunity We are looking for a highly organised, proactive and detail-oriented Operations & Administration Executive to support the day-to-day operations of our growing businesses in the UK and Dubai.

The initial focus will be Brainology, our established UK-based, Ofsted-registered education and tuition provider operating across two centres in Birmingham. As the business continues to grow, we need someone who can take ownership of essential administrative tasks, maintain accurate systems, support our teaching and management teams, and ensure that all weekly processes are completed on time. The role will also involve supporting our expanding 11+ Mock Examination Centre, alongside our existing tuition programmes.

Over time, the successful candidate may also provide administrative support to Riva Maison Real Estate in Dubai. This is a hands-on operational role. We need someone who takes ownership of tasks, follows processes and ensures nothing is missed.

Key Responsibilities
1. Student Administration & Teach 'n Go Management

Manage and maintain student records on Teach 'n Go (TnG). Ensure all new students are correctly registered and allocated to the appropriate centre, class and timetable. Update student details, attendance records, enrolment statuses and relevant information. Monitor student attendance and identify unexplained absences. Ensure student information, parent contact details and important records remain accurate. Work with centre managers to resolve missing or incorrect information. Maintain accurate records of active, trial, withdrawn and pending students. Ensure Teach 'n Go reflects the true position of each centre.

2. Parent Communication & Student Feedback

Coordinate weekly student feedback from teachers and centre management. Ensure trial student feedback is collected promptly and passed to the sales team for parent follow-up. Support the preparation and distribution of progress updates to parents. Follow up with teachers and managers where feedback is missing or incomplete. Respond to routine parent enquiries and direct issues to the appropriate team. Track outstanding parent requests, concerns and complaints until resolved. Ensure communication with parents is professional, accurate and timely.

3. Weekly Centre Operations & Administration

Support the Senior Site Managers and Assistant Site Managers with weekly administrative tasks. Prepare and maintain accurate student lists for both centres. Ensure trial student information is complete and shared with the relevant centre before Saturday. Coordinate student registrations, class allocations and timetable changes. Track outstanding operational tasks and follow up with responsible staff. Maintain weekly checklists to ensure both centres are prepared for Saturday sessions. Review Saturday attendance, incidents, parent feedback and outstanding actions. Ensure issues identified during Saturday sessions are followed up and resolved during the week.

4. 11+ Mock Examination Centre Support

Support the administration and coordination of our 11+ Mock Examination Centre. Maintain accurate records of student bookings, examination dates and selected packages. Coordinate with the sales and finance teams to ensure bookings and payments are confirmed. Prepare examination attendance lists and candidate information. Liaise with examination suppliers regarding papers, marking and reporting. Track completed examinations and ensure results and reports are received on time. Coordinate the distribution of examination reports to parents within the required timeframe. Maintain records of remaining sessions for students purchasing multiple-exam packages. Support future examination dates, schedules and operational requirements.

5. Reporting & Management Information

Prepare daily and weekly operational reports for management. Track student numbers, new joiners, withdrawals and attendance. Monitor trial bookings, completed trials and outstanding feedback. Highlight incomplete records, missing information and overdue tasks. Track teacher feedback completion and outstanding parent communications. Provide weekly updates on 11+ bookings, examinations and reports. Maintain clear trackers showing completed tasks, outstanding actions and responsible individuals. Identify operational problems early and elevate them to management.

Management must have a clear and accurate picture of what is happening across both centres without having to chase for information. 6. Sales, Finance & Team Coordination

Support the sales team with accurate student records, trial infor