Technical Product Owner
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Job description Experience: 10+ years in Product Management / Technical Product Management, ideally within complex enterprise digital transformation programmes. Key Responsibilities & Skills
Own customer-facing digital products across the complete product lifecycle, from discovery and requirements to launch and continuous improvement. Translate business and customer needs into product capabilities, epics, user stories, acceptance criteria and functional/non-functional requirements.
Preferred Domain Experience
Airline, travel, transportation, mobility or logistics. Experience with booking/Chauffeur Drive journeys and real-time availability workflows. Integration experience with CRM, loyalty, reservation, payment, notification and fulfilment systems. Understanding of route/service-area eligibility, capacity, vehicle selection and passenger requirements
Skills
Own and prioritise the product backlog, MVP and product increments based on business value, customer impact and technical dependencies. Strong technical understanding of web/mobile applications, REST APIs, microservices, event-driven architecture, cloud-native applications and enterprise integrations. Experience managing complex booking and transactional journeys, including availability, eligibility, fulfilment, amendments, cancellations, payments, notifications and exception handling.
Strong understanding of customer journey mapping, service design and UX/UI principles. Work closely with Solution Architects, Engineering, QA, Security, UX, Operations and business stakeholders. Define and monitor product KPIs covering customer experience, adoption, operational efficiency, conversion and revenue. Strong Agile/Scrum experience including backlog refinement, sprint/release planning, UAT, go-live and hypercare. Proficiency in Jira and Confluence.
Experience managing cross-team dependencies, third-party vendors and technology partners. Strong analytical, stakeholder management and communication skills. Experience using AI tools for Product Management.
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