Senior Public Transport Fare Reconciliation Specialist

Job Title: Senior Public Transport Fare Reconciliation Specialist

Location:
United Arab Emirates (Remote) Employment Type: Full-Time Work Arrangement: 100% Remote — Work From Home Level: Senior

About the Role
We are seeking an experienced Senior Public Transport Fare Reconciliation Specialist to oversee the analysis, verification, and reconciliation of fare transactions across public transportation payment systems. This role focuses on ensuring the accuracy and completeness of revenue records generated through contactless cards, mobile ticketing applications, smart cards, account-based ticketing platforms, and other electronic fare collection channels.

The successful candidate will investigate settlement discrepancies, review fare allocation records, identify transaction exceptions, and coordinate resolution activities with transport operators, payment service providers, financial teams, and technology stakeholders. This is a fully remote position requiring strong financial analysis skills, familiarity with public transport fare systems, and a commitment to data accuracy and operational control.

Key Responsibilities

Lead daily, weekly, and monthly fare reconciliation activities across public transport payment channels. Reconcile fare collection records against transaction processing reports, payment gateway settlements, bank credits, and operator revenue statements. Analyze discrepancies involving incomplete transactions, duplicate charges, failed payments, reversals, refunds, and settlement timing differences. Review fare allocation between transport operators, routes, service categories, zones, and participating transport networks.

Validate revenue records generated by smart cards, contactless bank cards, mobile ticketing, QR codes, and account-based ticketing systems. Investigate differences between passenger validation records, fare calculation outputs, and financial settlement reports. Review transfer journeys, integrated ticketing arrangements, concessionary fares, and multi-operator revenue allocation records. Monitor outstanding settlement balances and coordinate the investigation of unresolved reconciliation items.

Analyze fare adjustment, refund, chargeback, and correction records to ensure appropriate supporting evidence is available. Maintain accurate reconciliation schedules, exception registers, transaction logs, and supporting documentation. Identify recurring data inconsistencies and recommend improvements to reconciliation controls and transaction processing workflows. Develop dashboards and performance reports covering fare revenue, settlement accuracy, outstanding exceptions, and reconciliation completion rates.

Establish reconciliation procedures, control checklists, and documentation standards for recurring fare settlement activities. Collaborate remotely with finance, revenue assurance, ticketing operations, payment providers, and transport technology teams. Support the review of fare system upgrades, payment platform changes, and new ticketing integrations from a reconciliation perspective. Perform sample-based transaction reviews to assess fare calculation accuracy and identify potential revenue leakage.

Investigate unusual transaction patterns and elevate suspected system misuse, processing errors, or potential fraud through established channels. Support internal and external audits by preparing traceable reconciliation evidence and transaction-level explanations. Recommend automation opportunities for transaction matching, settlement verification, exception identification, and reporting. Provide technical guidance to junior reconciliation staff and support consistent application of established procedures.

Qualifications and Experience

Bachelor's degree in Accounting, Finance, Business Administration, Economics, Data Analytics, Transport Management, or a related discipline. Significant experience in payment reconciliation, revenue assurance, financial operations, or public transport fare management. Strong understanding of electronic fare collection and public transport ticketing systems. Experience reconciling high-volume transaction records across multiple payment channels and service providers.

Familiarity with smart cards, contactless payments, mobile ticketing, QR-based ticketing, and account-based fare systems. Understanding of payment settlement cycles, transaction lifecycle management, refunds, reversals, chargebacks, and financial adjustments. Knowledge of integrated ticketing, fare allocation methodologies, transfer rules, and multi-operator settlement arrangements. Advanced Microsoft Excel skills, including pivot tables, lookup functions, complex formulas, and reconciliation templates.

Experience using SQL, business intelligence platforms, data visualization tools, or financial reporting systems is an advantage. Familiarity with payment gateways, banking settlement reports, ERP platforms, and ticketing m