General Manager
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Company DescriptionRoasters Specialty Coffee House, founded in 2021 in Dubai, was created from a passion for exceptional coffee and a desire to bring the world's finest brews to the UAE. The company collaborates closely with farmers, roasters, and baristas to deliver consistently high-quality coffee rooted in craftsmanship, culture, and connection. Roasters is recognized in the specialty coffee scene for its strong focus on quality, innovation, and memorable guest experiences. The brand has built a vibrant community of coffee enthusiasts, ranging from curious newcomers to seasoned connoisseurs. Every visit to Roasters is designed as an opportunity for guests to discover, indulge, and elevate their daily coffee ritual. 12 location in Dubai and actively expanding internationally.
Role DescriptionThe General Manager oversees the daily operations of Roasters Specialty Coffee House and ensures a high-quality, consistent guest experience. This full-time, on-site role in Dubai includes managing staff schedules, leading and coaching the team, and maintaining service standards. The General Manager is responsible for monitoring product quality, managing inventory and supply chains, and ensuring compliance with health, safety, and company policies. The role also involves overseeing financial performance, including budgeting, cost control, and sales targets, while identifying opportunities to grow revenue and optimize operations. In addition, the General Manager supports marketing initiatives, fosters a welcoming community atmosphere, and builds strong relationships with guests and partners.
QualificationsExperience in hospitality or food and beverage top managementStrong leadership, team management, and staff training skills, with the ability to motivate and develop diverse teams. Operational management capabilities, including inventory control, vendor coordination, scheduling, and process optimization.
Financial acumen with experience in budgeting, cost management, basic accounting, and performance tracking.
Excellent customer service, communication, and conflict-resolution skills, with a focus on creating welcoming guest experiences.
Knowledge of coffee preparation, specialty coffee trends, and quality standards (barista experience is an advantage).
Ability to work on-site in Dubai, with flexibility for weekends and peak business hours.
Relevant diploma or degree in hospitality, business administration, or a related field is preferred.