LED Service and Prep Technician

OverviewAbout PRGProduction Resource Group (PRG) unites exceptional people and deep production expertise to bring ambitious creative visions to life. As a global production partner across Music & Live TV, Corporate Events & Brand Experiences, TV & Film, Broadway and Sports, we deliver more than 5,000 events a year from 33 locations.

Our teams cover lighting, audio, video, LED, camera, rigging, scenic, automation, broadcast and crew, so wherever you start at PRG, you'll work alongside specialists in every production discipline. Projects range from a single rental to fully integrated productions, and with a presence across five continents, there's plenty of room to grow.

At PRG, our people make it possible. Whatever your role, your work shows up in what audiences experience on stage, on screen and beyond.

Main purpose of the job: The primary role is to own the full service cycle of the company's LED screen inventory — receiving returned kit, inspecting and sorting it, diagnosing and repairing faults to component level where practical, and prepping and deploying serviceable LED product for upcoming events. The role ensures all LED equipment leaves the warehouse fully tested, correctly configured and within the scheduled time slots, and that the LED fleet is kept at maximum availability with minimal downtime.

QualificationsExperience and technical knowledgeProven experience in LED screen service, repair or technical support, ideally within the live events, rental or staging industry.

Sound working knowledge of LED video wall systems, including panels, modules, receiving cards, power supplies, data and power distribution, and mapping.

Hands-on experience with LED processing and configuration software (e.g. Brompton Tessera, NovaStar NovaLCT, Colorlight or equivalent).Competent in fault-finding to component level using a multimeter and standard diagnostic tools.

Good soldering skills, including SMD rework, with an understanding of ESD-safe working practices.

Familiarity with LED calibration, colour matching and firmware management.

Understanding of video signal flow and associated equipment (switchers, scalers, media servers, fibre and copper signal transport) is an advantage.

Manufacturer certification on major LED product lines (e.g. ROE Visual, Absen, INFiLED or equivalent) is desirable.

Previous experience within a warehouse and equipment rental environment. An understanding of stock control and equipment rental software, and good IT skills. A good understanding of: Electrical safety at workPAT testingSafe working practices, including ESD controlSafe lifting and handling of heavy, fragile equipmentResponsibilitiesSummary of principal duties and responsibilitiesReceiving and sorting returned kitReceive LED equipment returning from site, checking all items in against the equipment rental software, including bar codes, and reporting any missing or damaged items to the Video Manager.

Inspect, clean and sort returned LED panels, modules, processors, receiving cards, power supplies, cabling, frames and rigging hardware into serviceable, faulty and write-off categories.

Quarantine and clearly label all faulty or damaged items so they are not re-issued before repair.

Log damage reports and site fault notes from returning crews, following up with project teams where information is incomplete.

Diagnosis and repairOwn the LED repair function, diagnosing and repairing faults on LED panels and associated equipment in line with manufacturer guidance and the Company's standards and procedures.

Carry out module, receiving card, hub board, power supply and data/power connector replacement, and component-level repair (including SMD/LED pixel replacement and soldering) where practical.

Perform calibration, colour and brightness matching, and firmware updates on panels, modules and processors (e.g. Brompton, NovaStar, Colorlight or equivalent) so replacement parts blend seamlessly with existing stock.

Burn-in test and quality check all repaired items before returning them to serviceable stock.

Maintain accurate service history for every asset on the equipment rental software, recording faults found, parts used, repair time and outcome.

Identify recurring faults or problem batches and report trends to the Video Manager, recommending corrective action or warranty claims.

Liaise with manufacturers and suppliers on warranty returns, RMAs, technical support and the purchase of spare parts.

Manage the LED spares inventory, monitoring stock levels of modules, cards, PSUs, cables and consumables and raising requirements in good time.

Prep and deploymentPrep LED equipment for forthcoming jobs in line with pick lists and project requirements, ensuring the correct product, quantities, processing, spares and accessories are allocated.

Build and test LED screen configurations in the warehouse wher