HRSSC&PRO

【Reporting Line】Head of SSC

【Number of Subordinates】0

Job Responsibilities:

• Employee Full Lifecycle Management Responsible for HRSSC operations covering the full lifecycle of Dubai-based employees, including onboarding, probation confirmation, job transfer, salary adjustment, contract renewal, resignation and termination processes; complete personnel information entry, Personal Information Record organization, employment contract signing and archiving, and maintain relevant data in a timely manner to ensure employee information is accurate, complete, standardized and traceable.
• HRSSC Process and System Development Participate in and take charge of sorting out, drafting, updating and optimizing HRSSC-related systems, policies, SOPs and operation guidelines; identify process issues based on actual business conditions, analyze root causes, propose improvement plans, and drive the continuous optimization and implementation of relevant processes.
• Cross-departmental Task Promotion and Closed-loop Management Independently take charge of daily affairs and special projects related to HRSSC and PRO, maintain collaboration with relevant teams including HRBP, TA, Payroll, Admin and Finance, proactively follow up on key milestones, identify risks and abnormal situations, continuously drive problem resolution, and take responsibility for the final delivery and closed-loop completion of the assigned tasks.
• Attendance and Payroll Support Responsible for checking, counting and summarizing employee attendance, leave records and related HR data, liaise with local teams and the Payroll team, assist in completing monthly payroll calculation, preparing WPS-related data and supporting documents, and maintain the daily HRSSC ledger and related data reports.
• Employee Services and Policy Implementation Respond to employees' daily HR inquiries, handle issues related to onboarding, contracts, attendance, leave, benefits, offboarding and local labor policies; assist in the promotion, interpretation and implementation of the Group' s HR policies and systems in the UAE.
• UAE Visa and PRO Services Responsible for or assisting with visa and PRO matters related to UAE employees, including new application, renewal and cancellation of work visas, residence procedures, Emirates ID application and renewal, fingerprint registration, etc., and continuously following up on the processing progress and results.
• Liaison with Government Authorities and External Institutions In accordance with the company’s actual business requirements, liaise with MOHRE, GDRFA, ICP and other relevant government authorities, government systems or external service providers, and handle daily affairs related to employment, visas, residence permits and personnel compliance for employees.
• Local Labor Compliance Support Assist with handling labor compliance related matters in the UAE, including employment contract, WPS, labor cases, Emiratisation rate, government inspections, approvals and rectification matters; promptly identify potential compliance risks and promote the proper resolution of relevant issues.
• PRO and Compliance Ledger Management Establish and continuously maintain ledgers for visas, government affairs and related compliance matters, and implement standardized archiving of government documents, approval papers, receipts and relevant materials; keep track of changes in local labor, visa and related policies in the UAE, promptly sort out the content, impacts and recommendations of policy adjustments, and update the supervisor accordingly.

Job Requirements

• Experience Requirements
• Minimum 3 years of experience in HR Operations, HRSSC, HR Generalist or PRO roles, familiar with UAE labor laws and common local HR processes including visa, work permit, Emirates ID, WPS, as well as various government and enterprise administrative procedures; experience serving local entity companies is preferred.
• Familiar with core HRSSC processes including onboarding, employee movement, contract management, attendance tracking, payroll support, and offboarding; with hands-on experience in UAE local employee lifecycle management.
• Competency Requirements
• Strong logical analysis, process sorting and written communication skills, with experience in independently drafting HR systems, policies, SOPs or process documents.
• Familiar with office software such as Excel, and commonly used Excel formulas, such as VLOOKUP, IF and other functions, with sufficient data processing capabilities.
• Highly proactive, with a strong sense of ownership and result orientation, capable of independently breaking down tasks, coordinating resources, continuously driving progress and closing the loop on deliverables.
• Proficient in English as a workin