Housekeeping Supervisor

To supervise and coordinate housekeeping operations across the company's holiday home portfolio, ensuring that all properties are cleaned, maintained, and prepared to the required quality standards before guest check-in. The role focuses on team supervision, quality inspections, guest satisfaction, inventory control, and operational efficiency.

Desired Candidate Profile

1. Housekeeping Operations

• Supervise daily cleaning and housekeeping activities across assigned holiday home properties.
• Ensure apartments are cleaned and ready for guest check-in within the required timelines.
• Coordinate cleaning schedules for check-ins, check-outs, same-day turnovers, and deep cleaning.
• Conduct regular property inspections to ensure cleanliness, presentation, and readiness.
• Ensure compliance with company housekeeping standards and holiday home requirements.

2. Team Supervision & Staff Management

• Supervise housekeeping attendants, cleaners, and outsourced housekeeping teams.
• Allocate daily tasks and monitor staff productivity and attendance.
• Train team members on cleaning standards, guest service, and safe working practices.
• Monitor staff performance and provide feedback where necessary.
• Coordinate with manpower suppliers and outsourced cleaning companies, where applicable.

3. Quality Control & Guest Satisfaction

• Inspect apartments before guest arrivals and ensure all cleaning checklists are completed.
• Identify and report maintenance issues, damage, missing items, and defects.
• Coordinate with the maintenance and operations teams to resolve issues promptly.
• Respond to housekeeping-related guest complaints and ensure timely resolution.
• Maintain consistent standards across all properties, including linen, bathrooms, kitchens, bedrooms, and living areas.

4. Linen, Amenities & Inventory Management

• Monitor housekeeping supplies, cleaning chemicals, toiletries, linen, towels, and guest amenities.
• Maintain accurate inventory records and report replenishment requirements.
• Ensure proper handling, storage, and replacement of linen and housekeeping equipment.
• Minimize wastage, damage, and unnecessary operating costs.
• Coordinate linen collection, laundry, and delivery schedules.

5. Compliance & Health and Safety

• Ensure housekeeping operations comply with applicable Dubai holiday home regulations and company procedures.
• Follow safe handling and storage procedures for cleaning chemicals and equipment.
• Report health, safety, maintenance, and property-related concerns to management.
• Ensure properties are prepared in line with operational and guest safety requirements.

6. Reporting & Coordination

• Prepare daily housekeeping reports covering completed cleaning, pending tasks, and inspection results.
• Coordinate with reservations, guest relations, maintenance, and operations teams.
• Monitor turnaround times and ensure apartments are ready for scheduled check-ins.
• Maintain records of housekeeping activities, stock usage, damages, and maintenance observations.
• Support management in improving housekeeping efficiency and guest satisfaction.

Qualifications & Experience

• Minimum 5 years of experience in housekeeping supervision, preferably in holiday homes, hotels, serviced apartments, or hospitality.
• Experience in managing housekeeping staff and coordinating multiple properties.
• Knowledge of cleaning procedures, linen management, and quality inspection standards.
• Good communication and team management skills.
• Ability to work under pressure and manage multiple priorities.
• Familiarity with Dubai hospitality or holiday home operations.
• Good knowledge of English; additional languages are an advantage.
• Ability to work flexible hours, including weekends and public holidays, as required.

Key Performance Indicators (KPIs)

• Guest satisfaction and housekeeping-related reviews.
• Apartment cleanliness and inspection scores.
• On-time readiness for guest check-ins.
• Response and resolution time for housekeeping complaints.
• Inventory accuracy and control of housekeeping costs.
• Staff productivity, attendance, and adherence to company standards.
• Reduction in repeat cleaning issues and guest complaints.