Reservation Agent
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بالمتابعة، فإنك توافق على الشروط & سياسة الخصوصية.
Job Description
- Supports the smooth running of the central reservations department, where all aspects of the guest journey and experience are delivered to the highest level
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Delivers on plans and objectives where reservations initiatives & hotel targets are achieved
- Builds and maintains effective working relationships with all key stakeholders (e.g.: sales and front office)
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Knowledge, Skills & Experience
- Tech Experience Opera PMS. – Required Microsoft Office – Required CRS: TravelClick – Preferred
- Education Intermediate or hospitality diploma or equivalent
Others Minimum one-year reservation experience Excellent interpersonal and communication skills Speak, Read and Write English. Arabic will be preferred Team player and accustomed working in high pressure environment.
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