Customer Experience

Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The company is scaling rapidly and requires a leader who can design seamless customer interactions, enhance service models, and embed a data-driven approach to CX...

Position Summary:The role involves optimizing the performance of the Outsourced Contact Center Service Partner through the establishment of clear customer success goals, strategic planning, and tactical execution. Leading a team, the incumbent will oversee the implementation of standardized processes aimed at achieving scalable solutions that prioritize...

Customer Experience PlanningDevelop and implement customer service standards policies procedures SLAs and customer journeys and ensure that all processes in place are in line with the approved policies and standards. Provide administrative support in the customer services audit of external institutions and agencies to ensure that they have all the resources...

About the CompanyAlaan is the Middle East's first AI-powered spend management platform, built to help businesses save time and money. Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, and McDonald's.ResponsibilitiesBuild relationships with users as the first point of contact...

Al Nahda Centre is seeking a Front Desk/Customer Service Associate to warmly welcome visitors, guide them through processes, and manage inquiries with professionalism. You will issue tokens, explain waiting times, and direct customers to the right departments while maintaining clear records.The role requires strong English communication, teamwork, and the...

Voxig IT Solutions in Dubai is looking for a customer-focused Customer Service Executive to manage inquiries, resolve concerns, and provide professional support throughout the customer journey. The ideal candidate will communicate clearly, handle multiple channels, maintain accurate records, and collaborate with other departments to ensure a seamless service...

Job Description: Customer Experience Planning Develop and implement customer service standards, policies, procedures, SLAs and customer journeys and ensure that all processes in place are in line with the approved policies and standards. Provide administrative support in the customer services audit of external institutions and agencies to ensure that they...

NAFFCO is seeking a Customer Service Representative to handle inquiries, provide timely support, and coordinate with internal departments to ensure high customer satisfaction. The role requires excellent communication, coordination, and strong problem-solving abilities. The position is on-site in Dubai, demanding a proactive and detail-oriented team player...

We are seeking a detail-oriented and analytical Customer Experience Analyst to support our Customer Experience Team. The ideal candidate will work closely with stakeholders to analyse customer insights, identify trends, and develop data-driven recommendations to enhance customer satisfaction and engagement. Responsibilities OPERATIONAL Define and document...