Floor Supervisor
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Company Overview
BHND is an elevated burger concept built around one simple idea: doing a singular product exceptionally well. Positioned away from the traditional burger chain, American diner, or loud, gimmick-driven format, BHND introduces a more considered approach to the category, combining top-tier produce, open-fire cooking, and trained hospitality within a refined counter setting.
Company Overview
BHND is an elevated burger concept built around one simple idea: doing a singular product exceptionally well. Positioned away from the traditional burger chain, American diner, or loud, gimmick-driven format, BHND introduces a more considered approach to the category, combining top-tier produce, open-fire cooking, and trained hospitality within a refined counter setting.
Role Summary
The Floor Supervisor supports in overseeing daily front-of-house operations. The role ensures smooth service flow, high guest satisfaction, staff coordination, and adherence to brand standards while actively leading the service team on the floor.
Key Responsibilities
- Floor Operations & Service Flow: Supervises daily service operations to ensure smooth table turnover, proper sequencing, and efficient coordination between service, bar, and kitchen teams. Actively supports the floor during peak periods.
- Guest Experience & Service Standards: Ensures guests receive a high level of service in line with brand standards. Handles guest feedback and resolves minor complaints promptly, escalating issues to management when required.
- Team Supervision & Support: Guides, assigns, and monitors front-of-house staff during shifts. Provides on-the-job coaching, ensures proper grooming, and supports team discipline and professionalism.
- Coordination & Communication: Acts as a key communication link between the service team, kitchen, bar, and management. Ensures special requests, VIP notes, and service instructions are communicated clearly and executed accurately.
- Compliance & Reporting: Ensures adherence to operational procedures, hygiene standards, and safety guidelines. Assists management with daily checklists, shift handovers, and reporting of incidents or service challenges.
Qualifications/Skills
- Previous experience as a Floor Supervisor or Senior Waiter in a hospitality environment
- Strong knowledge of service standards and guest handling
- Leadership and team coordination skills
- Ability to remain calm under pressure and during busy service
- Strong communication and problem-solving skills
- Professional appearance and positive attitude
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