Call Center Agent – Automotive Customer Service
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Call Center Agent – Automotive Customer Service (2 Vacancies)
Employment type: Full-time, on-site
Salary: AED 2,000–3,000 per month, depending on experience and skills
Preferred experience: 1–3 years in call center, customer service, or telesales roles
About FCC
Finelook Car Care (FCC) provides automotive services ranging from car washing and detailing to mechanical repairs, diagnostics, and bodywork. We are looking for a professional, proactive Call Center Agent to support our Sharjah operations and deliver a welcoming, reliable experience for every customer.
About the Role
You will be a first point of contact for customers through phone calls and WhatsApp. Your role will involve answering enquiries, converting interested leads into bookings, coordinating with service advisors, and following up with customers throughout their service journey.
Key Responsibilities
- Handle incoming calls and WhatsApp enquiries promptly and professionally.
- Explain FCC’s services, approved prices, packages, memberships, and ongoing offers accurately.
- Understand customer requirements and coordinate technical enquiries with the appropriate service advisor.
- Schedule, confirm, and reschedule appointments in line with workshop availability.
- Follow up on missed calls, incoming leads, pending enquiries, and quotations to encourage confirmed bookings.
- Coordinate with service advisors to communicate verified updates on vehicle progress, approvals, and delivery.
- Contact customers for appointment reminders, service reminders, and membership renewals.
- Conduct post-service follow-ups, collect feedback, and invite customers to share honest reviews.
- Handle complaints calmly, document concerns, and elevate unresolved matters to the responsible manager.
- Maintain accurate customer, vehicle, enquiry, and follow-up records in the CRM or designated system.
- Share daily updates on enquiries, bookings, pending follow-ups, and unresolved complaints.
- Meet agreed targets for responsiveness, booking conversion, follow-up completion, and service quality.
- Protect customer information and respect communication preferences.
Requirements
- Preferably 1–3 years of experience in a call center, customer service, appointment booking, or telesales role.
- Automotive workshop, dealership, or car rental experience is an advantage.
- Strong spoken and written English; Arabic, Hindi, Urdu, or Malayalam is an added advantage.
- Excellent telephone etiquette, active listening, and clear written communication.
- Confidence in following up with customers and recommending relevant services without being pushy.
- Ability to manage multiple enquiries while keeping accurate records.
- Comfortable using WhatsApp Business, email, spreadsheets, and CRM systems.
- A patient, accountable, and customer-focused approach.
- Availability to work on-site in Sharjah and follow the assigned shift roster.
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Sharjah city, Sharjah, الإمارات العربية المتحدة Finelook Car Care دوام كاملCall Center Agent – Automotive Customer Service (2 Vacancies)Employment type: Full-time, on-siteSalary: AED 2,000–3,000 per month, depending on experience and skillsPreferred experience: 1–3 years in call center, customer service, or telesales rolesAbout FCCFinelook Car Care (FCC) provides automotive services ranging from car washing and detailing to...
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Sharjah, Sharjah, الإمارات العربية المتحدة Finelook Car Care دوام كاملFinelook Car Care (FCC) in Sharjah is seeking a proactive Call Center Agent to be the first point of contact for customers via phone and WhatsApp. You will respond to inquiries, convert leads into bookings, and coordinate with service advisors throughout the service journey.The role requires 1–3 years in customer service or call center work, strong English...
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