Senior Operations Manager – Contract Logistics
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We are supporting a leading 3PL and contract logistics business in the UAE with the appointment of a Senior Operations Manager to lead a complex, high-volume warehousing operation in Dubai.
The successful candidate will take ownership of operational performance across warehousing, inventory, customer SLAs, productivity, cost control and continuous improvement, while leading and developing a sizeable operations team.
Key responsibilities include:
- Lead day-to-day warehouse and contract logistics operations
- Deliver agreed customer SLAs, KPIs and service levels
- Drive warehouse productivity, capacity utilisation and operational efficiency
- Maintain high levels of inventory accuracy and stock integrity
- Manage operational budgets, labour costs and indirect expenditure
- Identify and implement continuous improvement initiatives
- Ensure effective utilisation of WMS and operational reporting systems
- Lead, coach and develop warehouse operations teams
- Work closely with customer service, transport and commercial teams
- Maintain strong standards across HSSE, compliance and operational procedures
Candidate profile:
- 8+ years’ experience within 3PL, contract logistics or large-scale warehousing
- Proven experience leading complex warehouse operations and sizeable teamsPrevious experience leading warehouse operations and sizeable teams
- Strong understanding of WMS, inventory control and warehouse KPIs
- Demonstrable experience managing customer SLAs and operational performance
- Commercial understanding of warehouse costs, productivity and resource planning
- Strong continuous improvement and problem-solving capability
- UAE/GCC logistics experience would be advantageous
This is an excellent opportunity for an experienced logistics professional looking to take ownership of a complex, customer-focused operation in Dubai.